Job Overview
Compensation
Hourly
Range $12.75 - $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
Century Park Associates is a distinguished community dedicated to providing an enriching lifestyle for its residents while fostering a rewarding work environment for valued associates. As an organization, Century Park Associates prides itself on its "people come first" philosophy, ensuring that excellence, respect, and outstanding service are visible in every facet of their operation. The community emphasizes relationships built on trust, leadership, and personal ethics, which are not only valued but are expected from all associates. This approach reflects their commitment to caring for and loving their residents, helping them continue to grow, learn, and contribute every day. Team members at Century Park Associates consistently go beyond their job descriptions to exceed resident expectations, finding joy and professional fulfillment in their efforts. Their commitment to exceptional service results in both personal satisfaction and a positive atmosphere within the community.
The role of Concierge at Century Park Associates is pivotal in contributing to the welcoming and hospitable environment that defines the community. Serving as the primary point of contact in the front lobby, the Concierge provides outstanding customer service and reception services to residents, families, guests, and visitors. Reporting directly to the Business Office Manager, this position ensures all interactions comply with legal and regulatory standards as well as Century Park policies. The Concierge is responsible for creating a warm, positive atmosphere that exemplifies hospitality, welcoming everyone who enters the community with professionalism and courtesy. Maintaining security and order in the front lobby is also essential, including screening visitors and monitoring the area for any unauthorized individuals or concerns. The role requires attentiveness, exceptional communication, and the ability to manage multiple tasks efficiently despite frequent interruptions.
In addition to greeting and guiding visitors, the Concierge performs administrative duties such as typing, filing, data entry, mail distribution, and using office equipment like fax machines and scanners. This role supports the smooth operation of daily activities, ensuring that events logs and resident maintenance requests are accurately recorded and that housekeeping and security teams are kept informed. The Concierge also plays a crucial role in sales and marketing by managing inquiries from prospective residents, coordinating with the sales teams to ensure timely follow-up, and assisting with electronic health record systems as needed.
Successful candidates will demonstrate a strong passion for serving seniors, excellent telephone etiquette, dependability, trustworthiness, and a cheerful disposition. The ability to multitask, meet deadlines, and communicate effectively are vital to thrive in this dynamic role. Century Park Associates seeks individuals who display integrity and professionalism, adhering to the company's Code of Ethics and completing all compliance training. This opportunity provides a fulfilling career path for those passionate about working within a supportive community that values growth, respect, and superior service.
The role of Concierge at Century Park Associates is pivotal in contributing to the welcoming and hospitable environment that defines the community. Serving as the primary point of contact in the front lobby, the Concierge provides outstanding customer service and reception services to residents, families, guests, and visitors. Reporting directly to the Business Office Manager, this position ensures all interactions comply with legal and regulatory standards as well as Century Park policies. The Concierge is responsible for creating a warm, positive atmosphere that exemplifies hospitality, welcoming everyone who enters the community with professionalism and courtesy. Maintaining security and order in the front lobby is also essential, including screening visitors and monitoring the area for any unauthorized individuals or concerns. The role requires attentiveness, exceptional communication, and the ability to manage multiple tasks efficiently despite frequent interruptions.
In addition to greeting and guiding visitors, the Concierge performs administrative duties such as typing, filing, data entry, mail distribution, and using office equipment like fax machines and scanners. This role supports the smooth operation of daily activities, ensuring that events logs and resident maintenance requests are accurately recorded and that housekeeping and security teams are kept informed. The Concierge also plays a crucial role in sales and marketing by managing inquiries from prospective residents, coordinating with the sales teams to ensure timely follow-up, and assisting with electronic health record systems as needed.
Successful candidates will demonstrate a strong passion for serving seniors, excellent telephone etiquette, dependability, trustworthiness, and a cheerful disposition. The ability to multitask, meet deadlines, and communicate effectively are vital to thrive in this dynamic role. Century Park Associates seeks individuals who display integrity and professionalism, adhering to the company's Code of Ethics and completing all compliance training. This opportunity provides a fulfilling career path for those passionate about working within a supportive community that values growth, respect, and superior service.
Job Requirements
- Must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multi task
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- displays integrity and professionalism by adhering to Century Park's code of ethics and completes all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office including Word and Excel
- must demonstrate proficiency with office machines including fax copier scanner
Job Duties
- Demonstrates excellent customer service including telephone etiquette skills
- serves as community's first greeter to all guests visitors residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate reliable clerical support including typing filing photocopies fax data entry etc
- receives sorts and distributes mail
- delivers packages to appropriate person department following community policy
- makes accurate timely entries into events log
- maintains lists including resident directory door check sheets associate phone list call in sheets
- enters resident maintenance requests in TELS system
- maintains guest room reservations charges and payments accurately while keeping housekeeping informed
- oversees resident check in system including educates new residents invites participation maintains weekly list for security
- regularly utilizes front desk inquiry connection sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with electronic heath record EHR system as requested
Job Criteria
Experience
No experience required
Job Location
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