Concierge

Avera McKennan Hospital is a reputable healthcare institution recognized for its commitment to delivering compassionate care and advancing health outcomes for the community it serves. As part of the broader Avera Health System, the hospital combines cutting-edge medical technology with a patient-centered approach that emphasizes respect, hospitality, and stewardship. The facility is known for fostering a multidisciplinary team environment where every employee contributes to the shared mission of Moving Health Forward. Beyond clinical excellence, Avera McKennan embraces values that promote a positive workplace culture, inclusivity, and continuous improvement, making it a preferred employer within the healthcare industry.

This position is designed for individuals passionate about providing exceptional customer service and support within a healthcare setting. The role encompasses primary responsibilities such as warmly greeting and providing clear, helpful directions to patients, families, visitors, and internal stakeholders. Acting as a vital information resource, the individual will navigate patients and visitors through the various departments and services available, ensuring a smooth and positive experience.

The successful candidate will play a key role in promoting the hospital's services and initiatives by collaborating closely with different departments to maintain up-to-date information. This role extends to providing technology support involving room scheduling, equipment preparation, and managing related logistical tasks such as room set-up and tear down. Furthermore, the individual is expected to identify recurring patterns of inquiries and propose ideas for service enhancement and process improvements.

Working within Avera McKennan means joining a team that values communication, responsiveness, engagement, and confidentiality. The position involves shifts that may vary, including days, evenings, weekends, and holidays, ensuring coverage that meets the needs of the hospital community. Compensation for this role ranges from $17.50 to $21.50 per hour, with the exact pay rate reflecting the candidate's experience and skills.

This opportunity is ideal for someone with a background in healthcare, program administration, hospitality, or customer service and who appreciates the significance of empathy and professionalism in a healthcare environment. By joining Avera McKennan, employees become part of a mission-driven organization that encourages growth, teamwork, and a culture of respect and excellence. The hospital also demonstrates a strong commitment to equal opportunity employment and provides accommodations to support individuals with disabilities throughout the application process and employment.