Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional development opportunities
Job Description
Puttery is a modern entertainment destination that combines the excitement of nightlife with the enjoyment of tech-infused mini golf. Each location offers immersive, themed courses that provide a unique and engaging atmosphere for guests of all ages. Alongside the innovative gaming experience, Puttery features curated cocktails and chef-inspired menus, creating an appealing blend of competitive fun and social enjoyment. The company is dedicated to redefining how people connect by seamlessly integrating play, style, and hospitality into a vibrant setting. The essence of Puttery lies in its commitment to making every visit a cause for celebration, set within an environment designed to foster memorable social interactions and entertainment experiences.
The Concierge role at Puttery serves as the first point of contact for guests, making it a pivotal position in setting the tone for a warm, welcoming, and engaging experience. This role involves providing detailed information about the venue, including dining options, gaming activities, and event offerings. The Concierge ensures every guest feels seen, informed, and valued, contributing to a positive overall impression of the venue. Beyond greeting guests, the Concierge manages reservations, maintaining organization within the reservation system and effectively communicating relevant information to both guests and venue staff.
In addition to front desk responsibilities, the Concierge plays an essential role in maintaining the flow of the guest experience by anticipating guest needs, resolving any concerns promptly and efficiently, and collaborating closely with all departments to uphold Puttery's high standards of hospitality. This position demands excellent interpersonal skills, a proactive attitude, and the ability to thrive in a fast-paced, high-energy environment. The hourly pay for this role is set at $13 per hour, reflecting the company's commitment to fair compensation while offering an engaging workplace where employees contribute directly to memorable guest experiences. Puttery values diversity, equity, and inclusion, ensuring a respectful and supportive environment for all its team members.
The Concierge role at Puttery serves as the first point of contact for guests, making it a pivotal position in setting the tone for a warm, welcoming, and engaging experience. This role involves providing detailed information about the venue, including dining options, gaming activities, and event offerings. The Concierge ensures every guest feels seen, informed, and valued, contributing to a positive overall impression of the venue. Beyond greeting guests, the Concierge manages reservations, maintaining organization within the reservation system and effectively communicating relevant information to both guests and venue staff.
In addition to front desk responsibilities, the Concierge plays an essential role in maintaining the flow of the guest experience by anticipating guest needs, resolving any concerns promptly and efficiently, and collaborating closely with all departments to uphold Puttery's high standards of hospitality. This position demands excellent interpersonal skills, a proactive attitude, and the ability to thrive in a fast-paced, high-energy environment. The hourly pay for this role is set at $13 per hour, reflecting the company's commitment to fair compensation while offering an engaging workplace where employees contribute directly to memorable guest experiences. Puttery values diversity, equity, and inclusion, ensuring a respectful and supportive environment for all its team members.
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in a concierge, guest service, or hospitality role
- Ability to thrive in a fast-paced, high-energy environment
- Excellent verbal and written communication skills
- Experience with computerized booking and point-of-sale systems
- Ability to stand and walk for extended periods, including navigating stairs
- Capability to lift and move up to 25 pounds without assistance
- Willingness to work evening, weekend, and holiday shifts
- Friendly, professional, and engaging personality
- Strong organizational, teamwork, and multitasking skills
Job Qualifications
- Friendly, professional, and engaging personality with a passion for guest service
- Ability to thrive in a fast-paced, high-energy environment
- Strong organizational, teamwork, and multitasking skills
- Minimum one year of experience in a concierge, guest service, or hospitality role
- Experience with computerized booking and point-of-sale systems
- Bilingual abilities a plus
- Excellent verbal and written communication skills
- High school diploma or equivalent
- Familiarity with reservation or event management software preferred
- Demonstrated ability to communicate effectively and collaborate across all levels of staff
Job Duties
- Greet and assist guests warmly, offering personalized recommendations and information about the venue
- Create a seamless arrival and departure experience for all guests
- Act as a brand ambassador by promoting food, beverage, and entertainment options
- Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
- Maintain awareness of guest activity throughout the venue and proactively offer assistance
- Communicate clearly and courteously with guests and team members
- Support other team members and perform additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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