Job Overview

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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

On-call
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
vacation
personal day
sick pay
Holidays
Complimentary Meals
Bonus opportunities
Company paid life insurance
Team member discount program
401(k) Savings Plan with Company Match
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
Emergency Financial Assistance

Job Description

Oakmont Management Group is a distinguished leader in the senior living industry, managing a portfolio of premier communities under the Oakmont Senior Living and Ivy Living brands. With a presence in California, Nevada, and Hawaii, Oakmont Management Group (OMG) serves thousands of seniors, delivering exceptional quality, comfort, and care through its beautifully landscaped campuses and five-star amenities. The organization is deeply committed to fostering an atmosphere of family and community among its team members, residents, and their families, supporting individualized comprehensive care that promotes continuing independence. At the heart of OMG's philosophy is a dedication to authentic, compassionate service, teamwork, commitment, and resilience, creating a rewarding lifestyle for all residents through meaningful relationships and a winning organizational culture.

Oakmont at Riverpark, one of the flagship communities managed by OMG, exemplifies this commitment. Nestled on a scenic campus, Oakmont at Riverpark offers seniors a vibrant lifestyle with access to personalized support services and luxurious amenities designed to enhance quality of life. The community is focused on promoting independence and well-being while maintaining a welcoming, secure environment tailored to the needs of its residents.

The Concierge role at Oakmont at Riverpark is a vital position within the community, responsible for delivering exemplary customer service and administrative support. This position is on call with varying shifts and offers a pay range of $17.00 to $18.00 per hour. The Concierge serves as the first point of contact, greeting visitors, assisting residents, arranging property tours, and managing multi-line telephone systems. Additionally, the Concierge supports the administrative staff by performing clerical duties aligned with the organization’s mission and values.

This role is ideal for individuals passionate about hospitality and senior care, requiring excellent interpersonal communication skills, proficiency with office software, and the ability to manage emergency alerts promptly. The position demands a professional demeanor and a commitment to creating a safe and inviting atmosphere for residents, guests, and staff alike.

Working at Oakmont at Riverpark means joining a community that values growth and professional development, with opportunities for relocation and travel across various OMG-managed properties in multiple states. Eligible team members benefit from comprehensive medical, dental, and vision coverage, paid vacation and holidays, complimentary meals, bonus programs, company-paid life insurance, and more. Additionally, OMG offers recognition programs, student loan refinancing, pet insurance, and an employee assistance program, underscoring its dedication to employee well-being and satisfaction.

Joining Oakmont Management Group means becoming part of a team that not only excels in senior living management but also deeply values the human connections that make this service so rewarding. The Concierge position is a gateway to a fulfilling career dedicated to enhancing the lives of seniors while fostering a supportive and collaborative work environment.

Job Requirements

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Prefer two (2) years of experience in a hospitality setting or prior senior living community
  • Excellent customer service skills
  • Able to operate a personal computer and be proficient in MS Office programs
  • Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • Must pass a criminal background check and health screening tests, including physical and TB tests
  • Willing to comply with vaccination and PPE policies as required by Oakmont Management Group

Job Qualifications

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Prefer two (2) years of experience in a hospitality setting or prior senior living community
  • Excellent customer service skills
  • Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
  • For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • Monitor the Emergency Alert System and immediately respond to every call
  • Effectively manage business center and process incoming and outgoing mail
  • Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • Encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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