Concierge

Invited is a distinguished leader in the hospitality and service industry, operating as the largest owner and operator of private clubs across the United States since 1957. With a robust portfolio of over 130 country, city, and athletic clubs, Invited offers unparalleled amenities including championship golf courses, state-of-the-art racquet facilities, modern workspaces, handcrafted cuisine, resort-style pools, and comprehensive fitness centers. The company prides itself on a culture that values relationships, teamwork, and a commitment to enriching the lives of its members, guests, and more than 17,000 employees nationwide. Emphasizing an inclusive and supportive work environment, Invited fosters growth and development opportunities, making it a sought-after employer within the hospitality sector. Employment types at Invited range from part-time to full-time positions, with benefits tailored accordingly to support employee wellbeing and professional advancement. Salary packages are competitive and commensurate with experience, qualifications, and location.

The Concierge role at Invited is a vital position within the Member Experience team, focused on delivering exceptional personalized service that creates memorable experiences for club members and guests. This role is central to enhancing the club's warm and welcoming atmosphere by managing incoming communications such as phone calls, reservations, and general inquiries promptly and professionally. The Concierge acts as a primary liaison for members, ensuring every interaction reflects the club's core values of Warm Welcomes, Magic Moments, and Fond Farewells. Beyond managing day-to-day inquiries, the Concierge supports member engagement initiatives including outreach to new and at-risk members, promoting club events, and contributing to member communications via newsletters and social media channels. This position demands outstanding organizational skills, a service-oriented mindset, and the ability to multitask effectively in a fast-paced environment. By maintaining detailed member profiles and managing reservations with attentiveness to individual preferences and needs, the Concierge helps foster loyalty and enrich members' club experience. Reporting directly to the Member Experience Director, the Concierge is responsible for upholding high standards in member service, facilitating smooth operations within the club, and proactively contributing to the overall member satisfaction and retention. This role also requires adaptability to assist peers and management with various club initiatives as needed, ensuring the club's commitment to excellence at every touchpoint.