Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Wynn Resorts is a globally recognized luxury resort and casino company known for delivering exceptional experiences to its guests. Home to the renowned Wynn Las Vegas and Encore, the company is synonymous with elegance, unparalleled service, and world-class amenities. Wynn Las Vegas offers a sophisticated environment featuring fine dining, upscale shopping, exquisite entertainment, and lavish accommodations. The resort prides itself on maintaining Forbes 5-Star standards, ensuring that every guest interaction embodies luxury and personalized service. Wynn Resorts is dedicated to creating a working environment that promotes diversity, inclusiveness, and professional growth for its employees. The company is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture while strictly adhering to all federal, state, and local laws regarding discrimination.
The Concierge role at Wynn Las Vegas is an essential position designed to uphold the prestigious Forbes 5-Star service standard by proactively anticipating and fulfilling the personalized needs of the resort's guests. Serving as the guests' primary point of contact, a Concierge provides tailored services such as restaurant reservations, concert and show tickets, transportation arrangements, shopping guidance, spa and salon appointments, golf bookings, as well as managing special amenity and courier requests. The Concierge is expected to exhibit a high code of ethics, always acting in the guest’s best interest and maintaining confidentiality regarding guest information and staff operations.
Beyond delivering impeccable service, the Concierge is responsible for maintaining the pristine appearance and safety of the work environment while embodying the Wynn culture and standards of excellence. This role involves a comprehensive understanding of all resort amenities, hotel features, operational hours, and special local events, requiring the Concierge to be knowledgeable about Las Vegas’s entertainment, dining, and shopping scenes. Additionally, this position demands exceptional interpersonal skills, problem-solving abilities, and tactful communication to effectively resolve guest issues and enhance overall satisfaction. Employees in this role should demonstrate a positive, solution-oriented attitude and be willing to adapt their schedules to meet business demands, including working varied shifts. The position requires maintaining professional grooming standards, demonstrating creativity and resourcefulness in exceeding guest expectations, and willingly assisting peers and other departments to foster teamwork and efficiency. This highly interactive role demands patience, discretion, and an unwavering commitment to delivering an unforgettable guest experience, which is central to Wynn Las Vegas's reputation for luxury hospitality.
The Concierge role at Wynn Las Vegas is an essential position designed to uphold the prestigious Forbes 5-Star service standard by proactively anticipating and fulfilling the personalized needs of the resort's guests. Serving as the guests' primary point of contact, a Concierge provides tailored services such as restaurant reservations, concert and show tickets, transportation arrangements, shopping guidance, spa and salon appointments, golf bookings, as well as managing special amenity and courier requests. The Concierge is expected to exhibit a high code of ethics, always acting in the guest’s best interest and maintaining confidentiality regarding guest information and staff operations.
Beyond delivering impeccable service, the Concierge is responsible for maintaining the pristine appearance and safety of the work environment while embodying the Wynn culture and standards of excellence. This role involves a comprehensive understanding of all resort amenities, hotel features, operational hours, and special local events, requiring the Concierge to be knowledgeable about Las Vegas’s entertainment, dining, and shopping scenes. Additionally, this position demands exceptional interpersonal skills, problem-solving abilities, and tactful communication to effectively resolve guest issues and enhance overall satisfaction. Employees in this role should demonstrate a positive, solution-oriented attitude and be willing to adapt their schedules to meet business demands, including working varied shifts. The position requires maintaining professional grooming standards, demonstrating creativity and resourcefulness in exceeding guest expectations, and willingly assisting peers and other departments to foster teamwork and efficiency. This highly interactive role demands patience, discretion, and an unwavering commitment to delivering an unforgettable guest experience, which is central to Wynn Las Vegas's reputation for luxury hospitality.
Job Requirements
- High school diploma or equivalent
- Minimum two years as a concierge at a luxury resort or residential property preferred
- Must be 21 years of age or older
- Strong problem-solving and decision-making abilities
- Excellent organizational and interpersonal skills
- Flexibility to work all shifts
- Outstanding customer service skills
- Ability to remain calm and handle high-pressure situations
- Discretion with guest and staff confidentiality
- Efficient team player
- Positive attitude and resourcefulness
- Excellent verbal and written communication skills in English
- Prior knowledge of concierge and hotel systems preferred
- In-depth knowledge of Wynn/Encore and Las Vegas area
- Willingness to network with local vendors and establishments
Job Qualifications
- Two years prior experience as a concierge at a luxury resort or residential property preferred
- Strong problem-solving and decision-making skills
- Outstanding organizational and interpersonal skills
- Availability to work all shifts and flexible scheduling
- Strong customer service abilities
- Ability to work efficiently in a team
- Ability to work well under pressure
- Willingness to maintain confidentiality
- Positive and resourceful attitude
- Professional grooming and communication skills
- Fluency in English, additional languages a plus
- Knowledge of Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera and Open Tee preferred
- In-depth knowledge of Wynn/Encore services and Las Vegas area
- Networking skills with local establishments
- Preferred membership in Les Clefs d'Or and Southern Nevada Hotel Concierge Association
- Notary Public in Nevada preferred
- High school diploma or equivalent education
- Must be 21 years or older
Job Duties
- Provide Forbes 5-Star service to guests
- Anticipate and fulfill personalized guest requests including reservations and transportation
- Maintain Wynn standards of service and cleanliness
- Resolve guest issues within authority limits
- Keep a safe and pristine work environment
- Possess detailed knowledge of resort amenities and local attractions
- Attend training and promote teamwork and company culture
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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