Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.00 - $23.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Competitive pay rates
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Professional development opportunities
Life insurance
Employee assistance program

Job Description

Stonecroft Assisted Living is a well-established residential community dedicated to providing exceptional care and support to seniors in a warm and welcoming environment. As a reputable assisted living facility, Stonecroft focuses on fostering a compassionate culture that prioritizes the well-being, dignity, and comfort of its residents. The community thrives on principles of leadership and growth, not only for the residents but also for the dedicated team that supports them. Stonecroft Assisted Living offers a supportive workplace where employees can develop professionally while contributing to the enhancement of seniors' quality of life.

The Concierge position at Stonecroft Assisted Living is an integral role designed for a friendly, professional, and service-oriented individual passionate about delivering outstanding customer service and creating a positive atmosphere for seniors and their families. The Concierge acts as a welcoming presence, assisting residents, visitors, and staff by offering various essential services that improve the overall experience within the community. With responsibilities ranging from greeting and assisting visitors to coordinating transportation and community events, this role demands excellent communication, high organizational skills, and a genuine desire to foster a warm, secure, and engaging environment for seniors.

This full-time role offers competitive pay rates alongside comprehensive benefits including health, dental, and vision insurance, paid time off, and holidays. Moreover, Stonecroft Assisted Living invests in ongoing professional development opportunities to help employees enhance their skills and advance their careers. Additional benefits include company-paid life insurance and an Employee Assistance Program, underscoring the company’s commitment to the physical and emotional well-being of its staff.

As the Concierge, you will serve as the primary liaison at the front desk, ensuring that every resident and visitor receives respectful and timely assistance. The role involves managing various tasks such as handling inquiries, providing directions, assisting with scheduling and administrative duties, and coordinating resident access while maintaining safety and security standards. You will also contribute to the sense of community by communicating information about activities and events, helping residents stay informed and engaged.

This position is best suited for individuals with strong interpersonal skills, a patient and empathetic approach to assisting seniors, and the ability to multitask in a dynamic environment. Your presence and professionalism will be vital in supporting the community's mission to create a nurturing space where senior residents feel valued and cared for. If you are passionate about making a meaningful difference in the lives of older adults and enjoy working in a collaborative, caring environment, this opportunity at Stonecroft Assisted Living is ideal for you.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service or concierge experience
  • Strong communication skills
  • Ability to multitask and prioritize
  • Compassion for the elderly
  • Professional appearance
  • Proficiency in Microsoft Office Suite
  • Strong problem-solving skills

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service or concierge experience preferred
  • Strong communication, interpersonal, and organizational skills
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Compassion for and a desire to work with the elderly
  • Professional appearance and demeanor
  • Proficiency with office equipment and software, including Microsoft Office Suite
  • Strong problem-solving and conflict resolution skills

Job Duties

  • Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests
  • Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands
  • Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements
  • Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests
  • Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures
  • Assist in the coordination of community events and activities, ensuring residents are informed and engaged
  • Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families
  • Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management

Job Criteria

Experience

Mid Level (3-7 years)


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