Concierge

The hiring establishment is a well-respected senior living community dedicated to providing an exceptional quality of life for its residents. This community operates as a hospitality-driven residential property focused on the comfort, safety, and well-being of older adults. With a strong commitment to maintaining a welcoming and supportive environment, this property emphasizes excellent customer service and attentive care for their residents, family members, and visitors alike. Known for its safe, well-lit, and comfortable lobby and public areas, the facility is designed to be a secure and friendly place where elderly residents can enjoy their retirement years with dignity and respect.

This position is for a Concierge, a pivotal role within the community, designed to serve as the welcoming point for residents and visitors. The Concierge is responsible for providing exceptional customer service at all times, whether the interaction is in-person or via telephone. Every resident is known and greeted by name, ensuring personalized and friendly service that meets or exceeds the established Concierge Service Standards of Excellence. The role demands a person with warm interpersonal skills and a genuine compassion for older adults, who understands the importance of responding promptly to requests and assisting with a wide variety of needs such as transportation reservations, activity sign-ups, and general inquiries about the property.

The Concierge will also handle administrative and clerical duties including managing incoming mail and packages, operating the mail meter, facilitating office functions such as copying, faxing, and mailing, and keeping the reception area orderly and well-stocked. This role requires someone who can multitask efficiently while maintaining professionalism and calm in emergencies, including responding immediately to emergency alert calls and coordinating with appropriate emergency personnel. Teamwork and cooperation with other departments are essential, as is supporting marketing efforts through positive engagement with potential residents during property tours or over the phone.

With a minimum of two years of related experience, preferably in a hospitality setting, this job requires proficiency with office equipment and software, strong communication skills, and the ability to understand and process information clearly for effective feedback. The individual must be physically mobile to meet the job demands and pass a criminal background check to ensure the safety and security standards of the property. This employment type offers a rewarding opportunity for candidates passionate about serving older adults in a community environment while building strong relationships and supporting a positive, professional image through their work.