Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Salary
Range $45,000.00 - $60,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401k plan
Education Assistance
Life insurance
Paid Time Off
Paid holidays

Job Description

Montgomery Place is a premier senior living community proudly situated overlooking the stunning Lake Michigan and the renowned Museum of Science and Industry. Serving as the cultural hub for East Hyde Park, Montgomery Place offers a comprehensive continuum of care designed to meet the evolving needs of seniors. This community provides Independent Living, Assisted Living, and a specialized 40-bed Skilled Nursing Unit that delivers both long-term care and short-term sub-acute rehabilitation services. The location uniquely blends an exceptional living environment with access to cultural and recreational amenities, making it a vibrant and supportive home for seniors in the Chicago area.

Montgomery Place is committed to creating an enriching, respectful, and compassionate environment that promotes independence, dignity, and well-being for its residents. The community is distinguished by its dedication to exceptional service and comprehensive care programs tailored to the individual needs of each resident. This commitment extends to providing engaging social, recreational, and support services that foster a strong sense of community and personal fulfillment.

The role at Montgomery Place focuses on coordinating resident programs and services in collaboration with various resident committees to ensure a high quality of life and seamless service delivery. The successful candidate will be responsible for managing meeting spaces and ensuring the availability and functionality of necessary equipment for resident activities. This position requires strong organizational and communication skills to support front desk operations and provide a welcoming, cooperative, and comfortable environment for both residents and team members.

Occupying a central role within the community, the successful applicant will support and participate in various aspects of front desk services while coordinating and facilitating resident events and transportation. Typical responsibilities include working closely with resident committees to arrange cultural, dining, and recreational experiences such as theater outings, shopping trips, church visits, and library excursions, inclusive of associated transportation logistics. The role also involves maintaining communication channels, assisting with social media efforts by capturing photos, videos, and testimonials, and supporting healthcare-related activities as needed.

The position offers an annual salary range of $45,000 to $60,000 depending on experience and may be offered as either a full-time or part-time opportunity. Benefits, contingent on employment status, include access to health, dental, and vision coverage; a 401k retirement plan with company matching contributions; an education assistance program; company-paid life insurance; coverage options such as short-term disability and accident insurance; generous paid time off; and paid holidays. Montgomery Place emphasizes continuous quality improvement and requires adherence to organizational policies and procedures, including HIPAA compliance and safety standards. This role is perfectly suited for professionals passionate about enhancing senior living through attentive service and program coordination in a supportive community environment.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in senior living or a related hospitality field preferred
  • Excellent communication skills both verbal and written
  • Ability to coordinate and multitask in a fast-paced environment
  • Competency with computer systems including Point of Sale (POS)
  • Strong interpersonal skills
  • Willingness to participate in ongoing training and education
  • Ability to comply with organizational policies including HIPAA and safety regulations

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in senior living or hospitality preferred
  • Strong communication and organizational skills
  • Ability to work collaboratively with diverse teams
  • Proficiency in basic computer applications and Point of Sale systems
  • Customer service oriented
  • Ability to manage multiple tasks efficiently
  • Knowledge of HIPAA and safety regulations preferred

Job Duties

  • Focus on customer service to residents to meet their needs and support their programs
  • Provide guidance to Independent Living residents and guests for any services requested
  • Coordinate service needs with other departments as appropriate
  • Coordinate and arrange for theater, dining, event experiences and associated transportation as requested by the residents activities committee
  • Coordinate and arrange transportation to standing events such as shopping, church, library, etc.
  • Communicate clearly and effectively on the phone and in person
  • Assist in maintenance of resident event information systems, communication systems and logs, as well as Point of Sale (POS) systems used in company business
  • Coordinate with security, transportation, and front desk services, participating as needed to fulfill needs of hospitality in the lobby entrance
  • Assist in the execution & monitoring of training programs for front desk associates
  • Assist in maintaining the process & implementation of Front Desk Standard Operating Procedures & training protocols
  • Post activities and current events on in house channel and MP portal
  • Help with social media posts, taking photos and videos along with capturing and sharing testimonials
  • May support or provide back up for healthcare related activities

Job Criteria

Experience

Mid Level (3-7 years)


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