Concierge

Crenn Dining Group is a distinguished culinary collective known for its commitment to humanity, sustainability, artistry, and equity in the food and hospitality industry. Rooted in a planet-first mindset, Crenn Dining Group endeavors to craft innovative culinary experiences that challenge conventional dining norms while embracing environmental stewardship. The group is deeply dedicated to fostering an inclusive culture that values diversity at every operational level, from the purveyors they collaborate with to the team members they welcome onboard. As an Equal Opportunity Employer, Crenn Dining Group ensures that all applications are considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected categories.

The Guest Experience Concierge position at Atelier Crenn, part of the Crenn Dining Group, is a pivotal role responsible for shaping the first impression and ongoing guest experience within a renowned luxury fine dining setting. This role is essential for setting a tone of thoughtful hospitality and refined service, elevating the standard of guest interaction beyond typical expectations. The Concierge acts as the primary point of contact for guests and is skilled in attentively listening to guest needs and efficiently translating this information into clear, actionable reports for both Front of House (FOH) and Back of House (BOH) teams, ensuring seamless coordination and delivery of outstanding service.

This role requires a proactive and highly communicative individual adept at managing reservation logistics, responding promptly to guest communications via phone, email, and voicemail, and anticipating guest requirements with a polished and professional approach. Gast Experience Concierges contribute significantly to the overall operational success by maintaining detailed records, managing VIP guest accommodations, assisting with cancellations and reschedules, and providing essential daily reports regarding guest preferences, especially dietary restrictions. Proficiency in reservation software such as Tock and Open Table, alongside advanced skills in G Suite, underpins the efficiency and accuracy required in this role.

Moreover, the position demands excellent written and verbal communication skills, comprehensive knowledge of culinary terminology, and the ability to multitask in a dynamic environment. Physical requirements include the ability to stand and walk for extended periods and the capacity to safely navigate various restaurant terrains including stairs and uneven surfaces. The Guest Experience Concierge also plays a vital role in supporting celebratory moments, preparing menus and service materials with attention to detail, and conducting guest research to personalize dining experiences.

Joining the Atelier Crenn team offers a unique opportunity to work within a celebrated hospitality group renowned for pioneering innovative gastronomic experiences while championing sustainability and inclusive values. This role is suited for professionals passionate about delivering exceptional hospitality in an elegant, fast-paced fine dining environment and committed to upholding the group’s ethos of quality, care, and creativity.