Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health savings account
Referral program
Job Description
Located at 2 Fenwick Road, Hampton, Virginia, the hiring establishment offers a welcoming and professional community environment. This organization is dedicated to providing superior customer service and ensuring the security and smooth operation of its premises. As a community-focused establishment, it emphasizes professionalism, courtesy, and a supportive atmosphere both for its visitors and residents. Its reputation is built on efficiency, attentiveness, and maintaining a safe and clean environment for all members and guests. The establishment values teamwork, communication, and a positive attitude as key elements in delivering excellent service.
The Concierge/Receptionist role is a vital front-facing position that involves a variety of administrative support duties essential to the daily functioning of the community. The successful candidate will be the first point of contact for visitors, residents, and staff, acting as a courteous and helpful liaison. Responsibilities include greeting all visitors, answering telephones, transferring calls to the appropriate parties, and taking accurate messages when necessary. This position also monitors security systems such as walkie-talkies, door security panels, and fire panels to help ensure the safety of the residents and the community at large. Maintaining detailed records including the resident sign-in and sign-out log and the visitor registration log is an important aspect of the job to uphold security protocols.
Additional duties encompass various administrative support tasks such as filing important documents, making copies, and assisting in the coordination of events and schedules, like managing the van schedule for residents. The role requires the receptionist to maintain a neat and orderly front desk and lobby area, ensuring a professional and inviting environment for all visitors. The Concierge/Receptionist also manages meal ticket sales and tracks payment through payroll deduction or personal checks.
This position requires someone with an organized, professional demeanor who can work efficiently in a busy environment while effectively multitasking. The ideal candidate must demonstrate excellent communication skills, both verbal and written, and the ability to interact politely and considerately with residents, visitors, coworkers, and management. A flexible work schedule that includes weekends and holidays is also necessary to meet the operational needs of the community. Adherence to confidentiality policies regarding resident information is mandatory.
The company offers a range of benefits, including comprehensive health care options, retirement plans like 401k, employee incentives such as referral bonuses and discounts on various goods and services, and opportunities for career growth through training and development programs. This position is ideal for an individual seeking a professional environment with a healthy work-life balance and flexible scheduling options. Overall, the Concierge/Receptionist plays a crucial role in shaping the community atmosphere by being attentive, professional, and dedicated to excellent service.
The Concierge/Receptionist role is a vital front-facing position that involves a variety of administrative support duties essential to the daily functioning of the community. The successful candidate will be the first point of contact for visitors, residents, and staff, acting as a courteous and helpful liaison. Responsibilities include greeting all visitors, answering telephones, transferring calls to the appropriate parties, and taking accurate messages when necessary. This position also monitors security systems such as walkie-talkies, door security panels, and fire panels to help ensure the safety of the residents and the community at large. Maintaining detailed records including the resident sign-in and sign-out log and the visitor registration log is an important aspect of the job to uphold security protocols.
Additional duties encompass various administrative support tasks such as filing important documents, making copies, and assisting in the coordination of events and schedules, like managing the van schedule for residents. The role requires the receptionist to maintain a neat and orderly front desk and lobby area, ensuring a professional and inviting environment for all visitors. The Concierge/Receptionist also manages meal ticket sales and tracks payment through payroll deduction or personal checks.
This position requires someone with an organized, professional demeanor who can work efficiently in a busy environment while effectively multitasking. The ideal candidate must demonstrate excellent communication skills, both verbal and written, and the ability to interact politely and considerately with residents, visitors, coworkers, and management. A flexible work schedule that includes weekends and holidays is also necessary to meet the operational needs of the community. Adherence to confidentiality policies regarding resident information is mandatory.
The company offers a range of benefits, including comprehensive health care options, retirement plans like 401k, employee incentives such as referral bonuses and discounts on various goods and services, and opportunities for career growth through training and development programs. This position is ideal for an individual seeking a professional environment with a healthy work-life balance and flexible scheduling options. Overall, the Concierge/Receptionist plays a crucial role in shaping the community atmosphere by being attentive, professional, and dedicated to excellent service.
Job Requirements
- High school diploma or GED
- Considerate, neat, well-groomed and professional appearance
- Experience in administration functions
- Ability to answer phones politely and professionally
- Organized and able to work well with others
- Polite and considerate to residents, visitors, co-workers and management
- Effective verbal and written communication skills
- Ability to sit for extended periods
- Ability to function effectively in a busy environment and multitask
- Willingness to work flexible schedule including weekends and holidays
- Attendance at all required in-services and staff meetings
Job Qualifications
- High school diploma or GED
- Experience in administration functions
- Ability to answer phones in a polite and professional manner
- Strong organizational skills
- Ability to work well with others as part of a team
- Excellent verbal and written communication skills
- Polite and considerate to residents, visitors, co-workers and management team
- Ability to function effectively in a busy environment and multitask
- Willingness to work a flexible schedule including weekends and holidays
- Attendance at all required in-services and staff meetings
Job Duties
- Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
- Fills out and logs service request forms for residents and/or staff
- Monitors and greets visitors to the community
- Keeps front desk and lobby area clean and neat at all times
- Sells meal tickets and accounts for by payroll deduction or personal check
- Ensures the security of the building
- Monitors resident sign-in and sign-out log and the visitor registration log
- Periodically checks entrances/exits of the building to ensure community is secure
- Attends in-services and staff meetings as required
- Assists with coordinating van schedule for residents
- Follows confidentiality policies regarding release of resident information
- Performs supportive office functions for all departments including filing, typing, and making copies
- Completes all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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