Concierge

Northampton Post Acute and Healthcare Center is a distinguished 180-bed Sub-Acute and Long-Term Care facility committed to delivering compassionate and quality care to its residents. Located in a welcoming and home-like environment, the facility is thoughtfully designed with beautiful common spaces that create a warm atmosphere not only for the residents but also for the staff. Northampton Post Acute prides itself on fostering a positive and supportive workplace culture where employees are valued, respected, and empowered. The organization places a strong emphasis on professional growth, work-life balance, and cultivating a culture of appreciation, making it an excellent place to build and advance a career in healthcare.

As a Concierge at Northampton Post Acute, you will play a crucial role in supporting the smooth functioning and welcoming atmosphere of the facility. This is a full-time position with working hours from 10 AM to 6 PM and offers a competitive hourly wage ranging from $18 to $25, inclusive of all compensation. The Concierge acts as the first point of contact for residents, staff, visitors, and vendors, providing courteous and professional communication and assistance. Key responsibilities include answering and transferring incoming calls, offering guidance and information to various individuals within and outside the organization, greeting potential residents and guests, and performing clerical duties as assigned. This position requires a dedicated professional with a strong customer service orientation and the ability to manage multiple tasks efficiently and effectively.

The role demands excellent verbal and written communication skills, exceptional phone etiquette, and the ability to interact with people of different personalities and temperaments. Experience in healthcare settings and previous customer service roles are essential for success in this position. Additionally, possessing a current and active CNA license in Pennsylvania is strongly preferred. The Concierge is expected to take initiative in resolving immediate issues and contribute positively to the overall environment by exemplifying professionalism, courtesy, and responsiveness.

Working at Northampton Post Acute offers numerous benefits, including tuition reimbursement programs, employee referral bonuses, comprehensive health coverage encompassing medical, vision, and dental plans, and participation in a 401(k) retirement plan with company match. Employees also gain access to the employee engagement and culture committee, company-sponsored life insurance, and an employee assistance program (EAP) providing various supportive resources. These benefits underscore the organization’s commitment to the well-being, growth, and satisfaction of its workforce.

Joining Northampton Post Acute means becoming part of a collaborative, dedicated team that values excellence in care and service. If you are passionate about providing exceptional service in a healthcare environment that feels like home, this opportunity as a Concierge offers a rewarding and fulfilling career pathway.