Concierge

Waltonwood is a reputable provider of senior living communities dedicated to creating warm, welcoming residences that promote dignity, independence, and a vibrant lifestyle for seniors. As a well-established company in the senior care industry, Waltonwood fosters an environment that emphasizes compassionate care, safety, and the well-being of every resident. The communities prioritize personalized service and strive to create a home-like atmosphere where residents can enjoy fulfilling social interactions, safety, and quality living. Waltonwood's administrative team plays a pivotal role in ensuring the smooth day-to-day operations of the communities and is committed to providing exceptional support to residents, their families, and staff members.

The Concierge position at Waltonwood is a vital role within their senior living communities, serving as the first and last impression guests and residents experience. Concierges are responsible for offering exceptional customer service, hospitality, and administrative support to community leadership and residents alike. The concierge acts as the social hub within the community, building meaningful relationships with residents through daily interactions, fostering a sense of comfort and security. Reporting to the Business Office Manager, this role requires strong communication skills, organizational abilities, and a genuine dedication to resident satisfaction.

Concierges are tasked with greeting and directing residents and visitors in a professional and courteous manner. They manage multi-line phone systems, responding promptly to internal and external calls and directing inquiries appropriately. A key component of their role includes maintaining the safety and security of the community by monitoring everyone who enters and exits and adhering to established emergency procedures. Concierges also assist with updating resident rosters, collecting daily resident charges, and supporting department heads with various administrative and clerical duties. Maintaining a neat and organized front desk area and assisting with light housekeeping duties are also part of the job responsibilities.

In addition to operational duties, the Concierge position involves supporting the overall community atmosphere by exemplifying positivity, empathy, and compassion. Teamwork and dependability are highly valued, as Waltonwood associates work closely to ensure residents’ needs are met promptly and effectively. The ideal candidate for this position will have previous experience in customer service and clerical roles, with proficiency in Microsoft Office and excellent organizational skills. Strong attention to detail, the ability to multitask, and a customer-oriented mindset are essential qualities for success in this role.

This is a unique opportunity for individuals who enjoy working in a community-oriented environment and who take pride in being part of a team dedicated to enhancing the quality of life for seniors. Waltonwood offers a fulfilling work experience where employees can make a genuine impact on residents’ lives and cultivate rewarding relationships. If you are passionate about hospitality and community support, the Concierge role at Waltonwood is an excellent career path to consider.