Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
retirement plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
performance bonuses
Job Description
Sunrise Senior Living is a leading provider of senior living solutions, dedicated to offering compassionate care and enriching the lives of older adults. With a commitment to fostering longer, healthier, and happier lives for its residents, Sunrise Senior Living stands out as a trusted community where residents, their families, and team members form meaningful and enduring relationships. The company has earned the prestigious Great Place to Work certification multiple times, underscoring its exceptional workplace culture and dedication to its people. This certification reflects the positive environment, strong values, and supportive atmosphere that make Sunrise Senior Living a special place to... Show More
Job Requirements
- High school diploma or GED
- proven customer service experience
- proficiency with Microsoft Office and computer systems
- ability to learn new applications quickly
- capability to handle multiple priorities effectively
- strong communication skills
- good organizational and time management skills
- ability to maintain accurate records
- problem solving and decision-making skills
- willingness to comply with safety and risk management protocols
- ability to participate in team training and meetings
- passing a drug test
- completion of required health screenings such as tuberculosis test and physical evaluation
- compliance with vaccination requirements as mandated by law
- if applicable, ability to sign and understand driver job description for vehicle safety
- willingness to perform varied administrative duties
- commitment to staff and resident welfare.
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new software applications
- effective written and verbal communication skills
- good organizational and time management skills
- accurate record keeping abilities
- good judgment, problem solving, and decision-making skills
- ability to handle multiple priorities
- familiarity with safety procedures and protocols
- ability to work as part of a team and demonstrate commitment to team goals
- willingness to participate in training and development
- adherence to company principles and values.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in careers at Sunrise and direct them to apply online or capture their information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting and identification
- Take complete messages and communicate them to the intended recipients
- Provide community information to callers and manage call transfers appropriately
- Manage appointments for residents and family members
- Send get well, sympathy cards, and order Memory Flower for residents as necessary
- Order flowers and name plates for new residents
- Maintain marketing and move-in packet inventory
- Support sales and marketing initiatives and assist with Customer Relationship Management lead tracking
- Keep the front desk and Bistro area clean, stocked, and welcoming, including maintaining food and music ambiance
- Ensure safety compliance by promoting risk management policies, practicing safety procedures, maintaining resident and team member rosters, and responding to emergencies
- Manage administrative tasks including updating resident phone lists, processing meal tickets, and managing mail distribution
- Assist with recruitment and perform other assigned administrative duties
- Participate actively in team meetings, training, and contribute to overall engagement and team success
- Maintain compliance with required training and safety regulations
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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