Concierge-1

Paterson, NJ, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Employee Discounts

Job Description

Sunrise Senior Living is a renowned provider of senior living services dedicated to enhancing the quality of life for older adults. With a commitment to exceptional care and a warm, welcoming environment, Sunrise Senior Living operates communities designed to offer comfort, safety, and personalized support to residents. The company prioritizes human dignity, respect, and compassion, ensuring that residents, families, and visitors receive the highest level of hospitality and assistance. As part of the senior living industry, Sunrise Senior Living focuses on creating communities where residents can thrive socially, emotionally, and physically, supported by a professional and caring team.

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Job Requirements

High school diploma or equivalent
Previous customer service experience
Basic computer proficiency, including Microsoft Office
Ability to communicate effectively both verbally and in writing
Strong organizational and time management skills
Ability to maintain accurate records and documentation
Ability to work well in a team and support team goals
Willingness to comply with safety and risk management practices
Ability to respond appropriately in emergency situations
Flexibility to perform various administrative duties as assigned

Job Qualifications

High school degree/GED
Proven customer service experience and skills
Proficiency in computer skills, including Microsoft Office (Windows, Outlook, Excel)
Ability to learn new applications including Sunrise-specific software
Effective written and verbal communication skills
Good organizational, time management, and follow through skills
Accurate record keeping abilities
Good judgment, problem solving and decision-making skills
Ability to handle multiple priorities
Commitment to community safety and compliance protocols

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
Maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure community is in compliance with national/provincial occupational health and safety regulations
Practice safety procedures including personal protective equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures
Maintain resident, team member rosters, and work schedules for emergency procedures
Champion Safe Leaving Program by ensuring safety of residents and compliance with service standards
Respond to emergencies as per Sunrise's policies
Ensure guests and residents sign in and out appropriately
Maintain a high-risk elopement list with photographs at the front desk
Maintain heightened awareness of entry and exit of all residents
Update resident phone list and roster daily
Manage move-in and move-out register and guest sign-in logs
Prepare meal tickets and tally meal counts
Collect and process meal ticket money according to business controls
Organize and distribute mail and newspapers
Post and display daily menu
Maintain resident form for miscellaneous credits as directed
Assist BOC/HR Designee with recruitment and computer data entry
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member toward team goals
Demonstrate Team Member Credo in interactions
Commit to serving residents through Principles of Service
Engage in customer and team member surveys and improvement planning
Attend regular meetings
Maintain compliance in required training
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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