Concessions Supervisor, Progressive Field

Delaware North Sportservice is a renowned hospitality and food service provider that has been operating in various iconic venues globally for over 100 years. As a family-owned company with a rich history, Delaware North takes pride in delivering excellent guest experiences across multiple sectors including sports arenas, casinos, national parks, hotels, and retail environments. Operating concessions and premium dining at Progressive Field since 1994, Delaware North plays a crucial role in enhancing the experience of over 35,000 fans attending Major League Baseball's Cleveland Guardians games. The company is deeply committed to the personal and professional growth of its team members, offering diverse career paths and opportunities to work in dynamic, customer-focused environments. Delaware North is an equal opportunity employer, nurturing a culture of inclusion and respect irrespective of race, gender identity, national origin, age, or other protected statuses.

This position is for a seasonal Concessions Supervisor at Progressive Field in Cleveland, Ohio. The Concessions Supervisor will be responsible for leading and motivating a team to provide exceptional guest service in a fast-paced, high-energy sports venue environment. Acting as a key leader on game days and events, the supervisor will assign duties, assist with training, and ensure the team meets service quality standards and operational goals. The role involves resolving guest complaints related to food quality, service, or accommodations with professionalism and urgency, managing labor costs and profit loss, and overseeing proper cash handling and tip documentation. This position demands strong leadership skills, the ability to work well under pressure, and a genuine commitment to enhancing customer satisfaction.

The job offers a competitive hourly wage between $16.50 and $19.00, with a comprehensive benefits package designed to support employees' well-being. Delaware North supports work-life balance through flexible scheduling, including day, evening, holiday, weekend, and event shifts, with options for 8 to 10-hour shifts and overtime as needed. The company also provides weekly pay, employee discounts, training and development opportunities, and eligibility for health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, parental bonding leave, employee assistance programs, and tuition or professional certification reimbursement. Physical requirements include standing, walking, bending, reaching, lifting stock up to 50 pounds, and working in outdoor or variable temperature conditions depending on the season. This role is ideal for individuals who thrive in energetic settings and enjoy contributing to memorable guest experiences in a prestigious sports venue.