Concessions Supervisor, KeyBank Center

Delaware North Sportservice is a renowned hospitality and food service company operating at the KeyBank Center in Buffalo, New York. Serving as the concessions management partner for the NHL's Buffalo Sabres since the franchise's founding in 1970, Delaware North manages a wide array of food and beverage operations, including concession outlets, suites, clubs, and a members-only fine dining restaurant within the 19,200-seat arena. The company is a division of Delaware North, a family-owned business with over 100 years of history and a global footprint with diverse operations ranging from iconic sports arenas to national parks and casinos. This extensive history and commitment to quality make Delaware North a respected name in the hospitality industry, known for creating memorable experiences for guests while fostering an inclusive, growth-oriented work environment for employees.

Delaware North is currently seeking seasonal Concessions Supervisors to join the team at KeyBank Center. This position offers a dynamic, fast-paced work environment where individuals passionate about guest service and team leadership can thrive. As a Concessions Supervisor, you will spearhead the efforts of team members to deliver outstanding customer service during events held at the arena. Your day-to-day responsibilities will include assigning duties, aiding in training, managing labor and profit loss, and ensuring all cash handling and tip record-keeping procedures are properly followed. Additionally, this role demands direct interaction with guests, overseeing food quality, resolving service complaints, and stepping in for various operational tasks including cashier duties and inventory management when necessary.

The position is seasonal and event-based, perfect for those who enjoy the energy and excitement of working in a live sports and entertainment venue. With a competitive hourly wage of $20.00, this opportunity offers flexible work schedules that accommodate diverse lifestyles and commitments. Delaware North values the professional and personal well-being of its team, which is reflected in the comprehensive benefits package available to eligible employees. These benefits include health, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, paid parental bonding leave, an employee assistance program, and tuition or professional certification reimbursements.

The ideal candidate for this role will have a minimum of two years of supervisory experience within a restaurant or similar fast-paced environment, demonstrating strong leadership skills and an ability to enforce rules and guide employees effectively. Experience with guest service excellence and the ability to work well under pressure are crucial to succeed in this role. Physical demands include standing, walking, bending, lifting stock up to 50 pounds occasionally, and potentially working outdoors or in varying temperatures depending on the season.

Joining Delaware North means becoming part of a global legacy that values its employees as much as its guests. The company fosters a collaborative culture where growth and career development are strongly supported, making it an excellent place for those seeking to advance in the hospitality industry. By taking on the Concessions Supervisor role, you become a vital part of creating memorable game day experiences for thousands of fans while developing your professional skills in a supportive and engaging environment.