Concessions Manager, Little Caesars Arena

Delaware North Sportservice is a renowned hospitality and food service company responsible for managing the concessions operations at Little Caesars Arena in Detroit, Michigan. As the primary food, beverage, and retail provider for this major 20,000-seat venue, which opened in 2017, Delaware North plays a pivotal role in enhancing the fan and guest experience for events hosted by the NHL's Detroit Red Wings and the NBA's Detroit Pistons. The company prides itself on delivering exceptional service across a variety of settings including concessions, premium dining areas, innovative club spaces, loge boxes, and suites. With over 100 years of legacy as a family-owned business, Delaware North operates globally with a strong dedication to its employees' personal and professional growth. Their diverse portfolio includes opportunities in iconic sports arenas, national parks, casinos, hotels, restaurants, gaming, operations, and retail, offering a wide array of career paths to accommodate many interests and skill sets.

The role of Concessions Manager at Little Caesars Arena is a dynamic leadership position charged with overseeing and directing concessions operations within this high-profile facility. This position involves managing a team that includes supervisors, team members, and volunteers to ensure efficient, safe, and high-quality service delivery during events and daily operations. The Concessions Manager will coordinate hiring and training processes, maintain compliance with federal, state, and local regulations related to safety, hygiene, alcohol service, payroll, and employment equity. They will also be responsible for managing cash handling procedures, monitoring inventory levels, preparing sales and operational reports, and working closely with other departments to achieve company goals. This role requires strong leadership, organizational abilities, and exceptional communication skills to engage team members and optimize guest satisfaction.

This opportunity offers a competitive salary range of $60,400 to $81,600 annually, with additional incentive plans including an annual bonus based on company and individual performance or an uncapped sales commission program depending on the role. Delaware North provides a comprehensive benefits package designed to support employees' health, financial security, education, and work-life balance. Candidates passionate about hospitality and driven to advance their career with a global leader in the industry are encouraged to apply. The position involves flexible shifts including day, evening, weekends, holidays, and event schedules, requiring a commitment to delivering excellence across all facets of concessions management.

Joining Delaware North means becoming part of a global legacy where teamwork, dedication, and innovation meet to create memorable experiences for guests. With a commitment to equal employment opportunity, Delaware North values diversity and inclusion in the workplace, offering fair consideration to all applicants regardless of background. This role is ideal for professionals with at least five years of supervisory or management experience in the food service industry, preferably within concessions environments, and who possess strong business acumen and familiarity with inventory and point-of-sale systems. No college degree is required, making this an accessible yet rewarding career advancement opportunity in the hospitality sector.