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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Annual bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North Sportservice is a renowned hospitality and food service company known for its extensive operations in sports, entertainment, and hospitality venues worldwide. Founded over 100 years ago, Delaware North has built a strong reputation through its commitment to delivering exceptional guest experiences, innovative services, and operational excellence. The company operates a variety of services, including concessions, clubs, suites, fine dining restaurants, and retail outlets, focusing on creating memorable moments for customers in iconic locations such as national parks, sports arenas, casinos, and hotels.
At the KeyBank Center in Buffalo, New York, Delaware North Sportservice manages the concessions, club... Show More
At the KeyBank Center in Buffalo, New York, Delaware North Sportservice manages the concessions, club... Show More
Job Requirements
- 3 to 5 years of management or supervisory experience in food service
- strong working knowledge of business and accounting principles
- familiarity with point of sale systems
- experience managing inventory and distribution
- ability to interpret data to guide decisions
- leadership and team-building skills
Job Qualifications
- 3 to 5 years of management or supervisory experience in food service, ideally in a concessions or high-volume setting
- strong working knowledge of business and accounting principles
- familiarity with POS systems and experience managing inventory and distribution
- proficient in interpreting data and using insights to guide operational decisions
- proven leadership, initiative, and team-building skills
Job Duties
- Supervise and support associates, supervisors, and fellow managers to ensure smooth day-to-day operations
- manage the recruitment, interviewing, and hiring process to build a team aligned with the department’s goals and service standards
- conduct regular training sessions in line with company policies to maintain a consistent, high-quality guest experience
- ensure compliance with all federal, state, and local regulations related to health, safety, sanitation, alcohol service, payroll, employment practices, and EEO requirements
- provide leadership and oversight to a team that includes union-represented employees, ensuring compliance with collective bargaining agreements and fostering positive labor relations
- oversee inventory management to ensure accuracy and accountability
- prepare and share operational and sales reports with senior leadership as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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