Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Annual bonus
Paid vacation
Paid parental leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North Sportservice is a renowned hospitality and food service company known for its extensive operations in sports, entertainment, and hospitality venues worldwide. Founded over 100 years ago, Delaware North has built a strong reputation through its commitment to delivering exceptional guest experiences, innovative services, and operational excellence. The company operates a variety of services, including concessions, clubs, suites, fine dining restaurants, and retail outlets, focusing on creating memorable moments for customers in iconic locations such as national parks, sports arenas, casinos, and hotels.
At the KeyBank Center in Buffalo, New York, Delaware North Sportservice manages the concessions, clubs, and suites for the NHL’s Buffalo Sabres, a partnership that has lasted since the team’s inception in 1970. The KeyBank Center, with its 19,200-seat capacity, offers a dynamic environment for those passionate about sports and hospitality. This venue is not just a place for events but a hub for delivering top-tier food and beverage services, contributing significantly to the overall fan experience.
The role of Concessions Manager at Delaware North Sportservice represents a critical leadership position within the KeyBank Center. The Concessions Manager will be charged with overseeing all facets of the concessions department, ensuring that each guest receives impeccable service and enjoys a seamless experience. This leadership role calls for a proactive, people-oriented individual capable of thriving in a fast-paced, high-volume setting. The manager will oversee daily operations, supervise a diverse team including union-represented employees, and foster a positive work environment that aligns with Delaware North’s core values of teamwork, respect, and professionalism.
The Concessions Manager’s responsibilities include managing recruitment processes, conducting training sessions, maintaining compliance with health and safety regulations, and implementing strategies to maximize revenue while enhancing operational efficiency. This role also demands financial acumen, as managers will oversee budgeting, inventory control, and sales reporting.
This is a full-time, salaried position with an anticipated annual base salary of $62,354. In addition to the base salary, Delaware North offers an annual bonus plan based on company and individual performance or an uncapped sales incentive plan tied to the role. Employees benefit from a comprehensive package, including medical, dental, and vision insurance; 401(k) plans with a company match; paid vacation and parental leave; tuition reimbursement; and generous employee discounts.
Delaware North is committed to fostering an inclusive work environment and provides opportunities for career development and advancement. This role offers candidates the chance to join a global hospitality leader with a vibrant culture and a legacy of success, making it ideal for professionals seeking growth in the hospitality and food service industry while making a tangible impact in a prestigious sports venue.
At the KeyBank Center in Buffalo, New York, Delaware North Sportservice manages the concessions, clubs, and suites for the NHL’s Buffalo Sabres, a partnership that has lasted since the team’s inception in 1970. The KeyBank Center, with its 19,200-seat capacity, offers a dynamic environment for those passionate about sports and hospitality. This venue is not just a place for events but a hub for delivering top-tier food and beverage services, contributing significantly to the overall fan experience.
The role of Concessions Manager at Delaware North Sportservice represents a critical leadership position within the KeyBank Center. The Concessions Manager will be charged with overseeing all facets of the concessions department, ensuring that each guest receives impeccable service and enjoys a seamless experience. This leadership role calls for a proactive, people-oriented individual capable of thriving in a fast-paced, high-volume setting. The manager will oversee daily operations, supervise a diverse team including union-represented employees, and foster a positive work environment that aligns with Delaware North’s core values of teamwork, respect, and professionalism.
The Concessions Manager’s responsibilities include managing recruitment processes, conducting training sessions, maintaining compliance with health and safety regulations, and implementing strategies to maximize revenue while enhancing operational efficiency. This role also demands financial acumen, as managers will oversee budgeting, inventory control, and sales reporting.
This is a full-time, salaried position with an anticipated annual base salary of $62,354. In addition to the base salary, Delaware North offers an annual bonus plan based on company and individual performance or an uncapped sales incentive plan tied to the role. Employees benefit from a comprehensive package, including medical, dental, and vision insurance; 401(k) plans with a company match; paid vacation and parental leave; tuition reimbursement; and generous employee discounts.
Delaware North is committed to fostering an inclusive work environment and provides opportunities for career development and advancement. This role offers candidates the chance to join a global hospitality leader with a vibrant culture and a legacy of success, making it ideal for professionals seeking growth in the hospitality and food service industry while making a tangible impact in a prestigious sports venue.
Job Requirements
- 3 to 5 years of management or supervisory experience in food service
- strong working knowledge of business and accounting principles
- familiarity with point of sale systems
- experience managing inventory and distribution
- ability to interpret data to guide decisions
- leadership and team-building skills
Job Qualifications
- 3 to 5 years of management or supervisory experience in food service, ideally in a concessions or high-volume setting
- strong working knowledge of business and accounting principles
- familiarity with POS systems and experience managing inventory and distribution
- proficient in interpreting data and using insights to guide operational decisions
- proven leadership, initiative, and team-building skills
Job Duties
- Supervise and support associates, supervisors, and fellow managers to ensure smooth day-to-day operations
- manage the recruitment, interviewing, and hiring process to build a team aligned with the department’s goals and service standards
- conduct regular training sessions in line with company policies to maintain a consistent, high-quality guest experience
- ensure compliance with all federal, state, and local regulations related to health, safety, sanitation, alcohol service, payroll, employment practices, and EEO requirements
- provide leadership and oversight to a team that includes union-represented employees, ensuring compliance with collective bargaining agreements and fostering positive labor relations
- oversee inventory management to ensure accuracy and accountability
- prepare and share operational and sales reports with senior leadership as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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