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Concessions Manager - Frost Bank Center, Toyota Center & Freeman Coliseum
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. The company is deeply rooted in service and united by a mission to make a positive impact for employees, partners, communities, and the planet. Aramark fosters an inclusive and equitable work environment where every employee has equal opportunity to thrive and contribute to the company’s success. With a commitment to professional growth and employee development, Aramark is dedicated to providing fulfilling careers that cultivate talents, fuel passions, and empower workers to reach their full potential. The company... Show More
Job Requirements
- Minimum of 2 years of leadership experience in food & beverage, concessions, hospitality, restaurant, or event operations
- ability to work nights, weekends, holidays, and extended event hours
- strong leadership, communication, and organizational skills
- ability to work in a fast-paced, high-volume environment
- ability to stand and walk for extended periods during events
- ability to lift up to 50 pounds
- strong problem-solving and decision-making skills
- experience managing teams and delivering strong guest service results
- knowledge of food safety and sanitation standards
- ability to effectively communicate with employees, leadership teams, and guests
Job Qualifications
- Minimum of 2 years of leadership experience in food & beverage, concessions, hospitality, restaurant, or event operations
- strong leadership, communication, and organizational skills
- ability to work in a fast-paced, high-volume environment
- ability to stand and walk for extended periods during events
- ability to lift up to 50 pounds
- strong problem-solving and decision-making skills
- experience managing teams and delivering strong guest service results
- knowledge of food safety and sanitation standards
- ability to effectively communicate with employees, leadership teams, and guests
- experience working in sports and entertainment venues or large-scale event environments
- previous concession management experience
- experience with POS systems and inventory management software
- knowledge of labor management and scheduling systems
- alcohol compliance certification or TABC certification
- bilingual English/Spanish communication skills
- associate's or bachelor's degree in hospitality, business, or related field
- experience with high-volume cash handling and financial reporting
- familiarity with operational systems such as inventory, scheduling, and reporting platforms
Job Duties
- Lead and develop concession supervisors, cashiers, bartenders, stand leads, warehouse support staff, and other hourly team members
- create a positive and accountable work environment focused on teamwork, professionalism, and guest satisfaction
- conduct pre-event meetings and communicate operational goals, service expectations, product focus items, and safety standards
- coach and mentor employees to improve performance, attendance, and overall engagement
- ensure all team members follow company policies, transaction procedures, food safety standards, and alcohol compliance regulations
- lead by example with a visible floor presence during events
- assist with recruiting, onboarding, training, scheduling, and performance management
- promote a culture focused on safety, cleanliness, urgency, and hospitality
- maintain a professional relationship with venue partners, clients, vendors, and internal departments
- support the execution of client initiatives, promotions, and venue-specific service standards
- ensure concession operations consistently align with client expectations and brand standards
- address guest concerns and operational challenges quickly and professionally
- collaborate with culinary, warehouse, staffing, premium, and operations teams to ensure seamless event execution
- participate in operational walkthroughs and event recaps with leadership teams
- support achievement of revenue goals, labor targets, and profitability expectations
- monitor concession sales performance, product mix, and staffing levels during events
- assist with inventory control, product ordering, transfers, depletions, and waste reduction initiatives
- ensure proper reconciliation procedures are followed
- help identify opportunities to improve per caps, transaction counts, and operational efficiencies
- support labor management initiatives focused on minimizing overtime and agency labor costs
- ensure accurate use of POS systems, inventory systems, and reporting tools
- ensure concession locations are fully stocked, staffed, cleaned, and operational prior to doors opening
- monitor stand operations during events to maximize speed of service and minimize wait times
- coordinate with warehouse and culinary teams to replenish product levels throughout events
- execute operational plans efficiently across multiple venues and event types
- ensure compliance with all food safety, sanitation, and workplace safety standards
- maintain organization and cleanliness of concession areas, storage spaces, and back-of-house locations
- assist with event setup, breakdown, post-event closing procedures, and reporting
- support special projects, promotions, and playoff or large-scale event initiatives
- assist with implementation of new concession concepts, technologies, and operational processes
- participate in venue audits, operational reviews, and leadership meetings
- support training initiatives related to POS systems, inventory systems, guest service, and operational procedures
- maintain flexibility to work nights, weekends, holidays, and extended hours based on event schedules
- perform other duties as assigned by senior leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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