Concessions Manager - Frost Bank Center, Toyota Center & Freeman Coliseum

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. The company is deeply rooted in service and united by a mission to make a positive impact for employees, partners, communities, and the planet. Aramark fosters an inclusive and equitable work environment where every employee has equal opportunity to thrive and contribute to the company’s success. With a commitment to professional growth and employee development, Aramark is dedicated to providing fulfilling careers that cultivate talents, fuel passions, and empower workers to reach their full potential. The company operates across a diverse range of industries including sports and entertainment venues, education, healthcare, and business dining, offering its workforce dynamic and challenging opportunities.

The Concession Manager role at Aramark is a vital leadership position focused on the daily management of food and beverage concession operations spanning multiple entertainment and sports venues in San Antonio. This role is instrumental in delivering an exceptional guest experience while ensuring operational efficiency and financial accountability. The Concession Manager oversees front-line teams including concession supervisors, cashiers, bartenders, and support staff, providing coaching, mentorship, and leadership to maintain a positive, professional, and high-performing work environment. This fast-paced role requires an individual who thrives on multitasking, problem-solving, and delivering results under pressure during a broad variety of events such as NBA games, concerts, soccer matches, rodeos, family shows, graduations, and special events.

In this capacity, the Concession Manager leads all aspects of concession operations, from staffing and inventory control to customer service and compliance. They ensure adherence to company standards regarding safety, sanitation, alcohol regulations, and transaction procedures. With a visible presence on the floor during events, they guide their teams to provide swift service, minimize wait times, and uphold brand standards that enhance the fan experience. Financial oversight is also a critical component of the role, requiring the manager to monitor sales performance, control costs, assist with inventory management, and support labor management initiatives, all aimed at optimizing revenue and profitability.

Collaboration is key in this role, as the Concession Manager works closely with venue partners, clients, culinary teams, warehouse staff, and other internal departments to execute seamless event operations. They actively participate in operational walkthroughs, client meetings, and continuous improvement projects. The ideal candidate will also support special promotions, playoff events, and the introduction of new concession concepts and technologies, displaying flexibility with work hours that include nights, weekends, holidays, and extended event schedules.

Aramark’s commitment to hospitality, safety, and operational excellence provides a supportive environment for this multifaceted role. The Concession Manager not only drives team success but also plays a pivotal role in enhancing the overall guest experience at some of San Antonio’s most dynamic entertainment venues. This position offers career growth opportunities within a reputable company dedicated to sustainable practices and community engagement, making it an excellent opportunity for professionals passionate about leadership in food and beverage services within the sports and entertainment industry.