Concessions Manager

Apex, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,500.00 - $66,700.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

competitive salary

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

401K with company match

Paid Time Off

paid company holidays

Professional development opportunities

inclusive work environment

Job Description

The Durham Bulls are one of Minor League Baseball's most recognized and successful franchises. Based in Durham, North Carolina, the Bulls have built a strong legacy within professional baseball, attracting fans not only for their sports excellence but also through their active involvement in community events. Every year, Durham Bulls Athletic Park (DBAP) hosts a wide range of activities including professional baseball games, collegiate events, concerts, festivals, and community gatherings, making the venue a central hub for entertainment in the region. Operated by Capitol Broadcasting Company, a diversified communications leader in North Carolina, the Durham Bulls benefit from a comprehensive network that includes various media outlets and media-related ventures. This broad organizational support enables the Bulls to maintain their reputation for community engagement and operational professionalism.

The Concessions Manager at Durham Bulls Athletic Park plays an essential role in creating a seamless and memorable food and beverage experience during all DBAP events. This is a full-time management position reporting directly to the Director of Food & Beverage. The Concessions Manager is responsible for overseeing all concessions outlets throughout the stadium, which includes permanent stands, portable concession locations, subcontractors, and specialty promotions during games and other events. This leadership position requires an experienced food and beverage professional with a strong operational mindset who can effectively manage high-volume event environments and ensure both operational excellence and financial success. The Concessions Manager leads a team of supervisors and seasonal staff, managing hiring, employee training, scheduling, and performance management to maintain high standards of guest service and operational efficiency. Additionally, this role demands expertise in financial oversight, including budget management, P&L monitoring, inventory controls, and revenue growth strategies.

Operational responsibilities extend to ensuring concession stands are fully stocked, equipment such as fryers and POS systems are maintained and functioning properly, and food production adheres to minimal waste principles. The manager is also expected to uphold all safety and sanitation standards in line with ServSafe guidelines and government health regulations, including responsible alcohol service policies. Regular collaboration with internal departments like Marketing, Ticketing, and Human Resources, as well as cooperation with vendors and distributors, is critical to delivering a consistent and high-quality concessions experience. The Concessions Manager must be prepared to work an event-based schedule, which includes nights, weekends, and holidays, while maintaining professionalism and a guest-first culture throughout all interactions. This position offers competitive salary based on experience and a generous benefits package including health, vision, dental insurance, 401K with company match, and paid time off among others. The role offers exciting opportunities for professional development within a dynamic, inclusive work environment and the chance to be part of one of Minor League Baseball's most beloved teams.

Job Requirements

Bachelor's degree preferred
5+ years of relevant management experience
ServSafe Certification
experience in food and beverage operations
ability to manage high-volume events
proficiency with POS and Microsoft Office software
ability to work nights, weekends, and holidays
strong leadership and communication skills
knowledge of federal, state, and local health regulations
capability to handle physical demands including standing and walking for extended periods
ability to work under varying weather conditions

Job Qualifications

Bachelor's degree in Hospitality, Business, or related field preferred
5+ years of management experience in high-volume food and beverage operations
experience in a sports, entertainment, or event venue environment strongly preferred
multi-unit concessions experience preferred
ServSafe Certification required
strong leadership and team development skills
excellent written and verbal communication abilities
proven ability to manage multiple priorities in a fast-paced, event-driven environment
strong financial acumen and understanding of P&L management
proficiency in POS systems and Microsoft Office (Excel, Word, Outlook)
ability to work extended hours, including nights, weekends, and holidays
strong problem-solving and decision-making skills

Job Duties

Lead, coach, and develop supervisors and seasonal team members
manage hiring, onboarding, training, scheduling, and performance management
conduct pre-shift meetings and daily team briefings
implement progressive coaching and disciplinary procedures in partnership with HR
promote a culture of accountability, professionalism, and guest-first service
identify and develop future leaders
direct all aspects of concessions operations across multiple outlets
ensure all concession stands and portable locations are fully stocked, staffed, and event-ready
execute operational plans to meet projected attendance and demand
oversee food production sheets to ensure accurate production and minimal waste
conduct event-day facility walks and troubleshoot operational challenges in real time
ensure all menus, product offerings, packaging, and pricing are executed as designed
coordinate equipment maintenance including fryers, grills, coolers, and beer systems
ensure all POS systems are updated, maintained, and functioning properly
manage operational budgets and assist in developing annual financial plans
monitor and manage monthly P&L statements
drive revenue growth through strategic promotions and upselling initiatives
ensure accurate cash handling procedures and reconciliation processes
oversee inventory management including monthly physical inventories, product transfers and requisition tracking, beverage wastage reporting, and theoretical margin analysis
control labor and operating costs within budgeted guidelines
ensure high standards of hospitality and service at all concession locations
respond promptly and professionally to guest concerns and service issues
collaborate with marketing and operations teams to implement promotions and specialty events
maintain clean, visually appealing concession areas and displays
ensure full compliance with federal, state, and local health regulations
maintain all safety and sanitation standards (ServSafe guidelines)
enforce responsible alcohol service policies and complete required incident reporting
conduct monthly safety training sessions
maintain strong working relationships with local health officials
ensure all required alcohol service signage and protocols are in place
work closely with vendors, distributors, and subcontractors to ensure product availability and service excellence
collaborate with internal departments including Ticketing, Marketing, Operations, and Human Resources
communicate operational updates and financial performance to senior leadership