Concessions Lead | Part-Time | Marcus Performing Arts Center

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

401(k) savings plan

401(k) matching

Tips

Paid Time Off

Employee Discounts

Professional development opportunities

flexible schedules

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG has established itself as a powerhouse in the industry, offering a comprehensive platform that spans venue development, venue management, hospitality, and sponsorship sales. The company operates seven world-class venues and serves some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG's reputation is built on their commitment to enhancing live entertainment experiences and driving innovation within the sector. Their global reach and diverse portfolio allow them to lead with unique expertise and deliver exceptional service to clients and guests alike.

The Concessions Lead role at Oak View Group is a pivotal position within their Food & Beverage Management Team. This role involves overseeing the food and beverage operations across various concession stands, bars, and portable food and beverage locations within the arena. The ideal candidate must be personable and capable of thriving in a fast-paced, dynamic environment where adaptability is key. This position primarily entails assisting with food and beverage guest service, staff training, inventory management, and supporting special event activities. The Concessions Lead will work closely with management to ensure operational excellence and a superior guest experience.

This is a part-time role with an hourly pay rate ranging from $18.00 to $20.00, and it is eligible for tips. Oak View Group also offers valuable benefits for part-time employees, including a 401(k) savings plan and matching contributions. The position requires excellent attendance and flexibility to work scheduled events as needed. The Concessions Lead will play a crucial role in maintaining hygiene, safety, and operational standards, as well as ensuring compliance with company policies and regulations, including responsible alcohol service. This role promises growth opportunities and the chance to contribute meaningfully to the vibrant live entertainment environment that OVG creates worldwide.

Job Requirements

High school diploma or equivalent
1-2 years of related food and beverage experience
leadership experience preferred
ability to communicate clearly
ability to work in a fast-paced environment
valid food handling certificate or alcohol service permit if required
ability to handle cash responsibly
reliable attendance
availability to work scheduled events

Job Qualifications

At least 1-2 years experience working in a similar food and beverage environment with leadership experience preferred, ability to communicate clearly and respectfully with employees, co-workers, volunteers, management staff and guests, ability to speak, read and write in English, ability to work well in a team-oriented, fast-paced, event-driven environment, possess valid food handling certificate or alcohol service permit if required by state or federal regulations, ability to handle cash accurately and responsibly

Job Duties

Ensure proper set-up of all concessions locations prior to doors, assist in training new and current employees regarding property procedure and best practices, ensure event staff and volunteers are aware of workplace expectations and promote a positive workplace environment, obtain working knowledge of all existing concession locations including geographical locations and equipment, service food and beverages including alcoholic beverages with proper ID verification, assist in recording guest orders and relay to kitchen via POS system, observe guests to respond to additional requests and determine meal completion, recommend dishes and explain menu preparation, maintain sanitation, health and safety standards in work areas, demonstrate excellent attendance, assure location equipment is operable and clean, recognize and take action on visibly intoxicated guests, enforce all company policies and procedures, assist management team with projects including training, inventory and special events, perform all other duties as assigned by managers and supervisors