Concessions & Beverage Asst. Manager

Altoona, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Retirement Plan

Employee Discounts

Job Description

Prairie Meadows is a vibrant entertainment complex renowned for its horse racing events, gaming, dining, and hospitality services located in Altoona, Iowa. At the heart of the community for over three decades, Prairie Meadows offers guests an engaging and dynamic experience through its various amenities. The establishment is committed to providing exceptional customer service and quality food offerings across multiple food outlets such as The Paddock Grill & Deli, Prairie Coffee Company, Daily Double, Meadows Market, and the Hotel Cafe. As a key player in the hospitality and entertainment industry, Prairie Meadows strives to maintain high standards in all areas including service excellence, compliance with health regulations, and employee development and engagement. The company's diverse team is dedicated to creating an enjoyable and safe environment for customers and staff alike.\n\nThe role of Concessions Assistant Manager at Prairie Meadows is a dynamic and integral position designed for an individual who thrives in a fast-paced environment and has a passion for leadership and operational excellence. This role involves assisting with the overall supervision of the quick service food outlets, ensuring smooth daily operations, and maintaining outstanding customer experiences. The Assistant Manager will play a vital role in overseeing staff through effective hiring, training, coaching, and discipline, ensuring that staffing levels are adequate to meet business and budgetary needs. Part of the position involves coordination of comprehensive training programs covering cash handling procedures, food safety, sanitation, and compliance with state and local regulations. The Assistant Manager will be deeply involved on the operations floor, engaging with guests during service hours, monitoring both food quality and presentation, and swiftly resolving customer complaints and service requests to uphold Prairie Meadows' reputation for excellence.\n\nThe role also demands attention to detail in managing financial aspects including tracking revenue, payroll, food and beverage inventory, and controlling costs. An analytical mindset is necessary to monitor sales activities thoroughly through point-of-sale system receipts and investigate any discrepancies. Candidates must have a robust understanding of liquor handling laws and Iowa Department of Health regulations to ensure full compliance across all outlets. This role offers varied working hours, including nights, weekends, and holidays, requiring flexibility and stamina. Candidates will find this a rewarding opportunity to contribute to a respected entertainment venue where team leadership, operational oversight, and exceptional guest service converge to create a memorable experience for patrons and a supportive work environment for employees. The employment type is full-time, with varied hours and days off, reflecting the dynamic nature of the hospitality industry at Prairie Meadows.

Job Requirements

High school diploma
Minimum of two years of experience in food service or related field
Minimum of one year supervisory or management experience
Must be TIPS certified or able to pass the certification
Must have or be able to obtain Serve Safe certification or industry related certification
Experience with collective bargaining environments preferred
Strong organizational and training skills
Excellent customer service and people skills
Ability to communicate effectively, both verbally and in writing, with persons of diverse backgrounds
Able to lead and motivate team to achieve goals
Knowledge of liquor handling laws pertaining to distribution, security, and management of minor employees
Knowledge of Iowa Department of Health laws and regulations
Working knowledge of Microsoft Office Suite and basic computer skills
Experience with inventory practices, labor and cost of goods analysis and P&L statements
Ability to stand and walk for long periods of time
Must be able to lift 50 lbs and push carts up to 150 lbs
Must be able to work varied hours, including nights, weekends, and holidays

Job Qualifications

High school diploma
Minimum of two years of experience in food service or related field
Minimum of one year supervisory or management experience
TIPS certification or ability to pass certification
Serve Safe certification or industry related certification or ability to obtain
Strong organizational and training skills
Excellent customer service and people skills
Effective verbal and written communication skills
Knowledge of liquor handling laws related to distribution, security, and management of minor employees
Knowledge of Iowa Department of Health laws and regulations
Working knowledge of Microsoft Office Suite
Experience with inventory practices, labor and cost of goods analysis, and P&L statements

Job Duties

Assist with hiring, training, coaching, and issuing discipline as needed and ensure staffing levels are adequate and meet budget requirements
Coordinate training programs for all new employees for cash handling procedures, proper food handling, storage, safety, and sanitation procedures
Engage with the operations floor during service by checking in with guests, monitoring food quality and presentation, and handling complaints and requests by guests in a timely manner
Monitor staff sale activities, including POS register receipts, and investigate and report on shortages or overages from revenue locations
Assist with tracking revenues, payroll, food and beverage costs, and other expenses