Complex Reservations Coordinator

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $20.50

Work Schedule

Standard Hours

Benefits

Multiple Tiers of Medical Coverage

Dental and Vision Coverage

24/7 Teledoc service

free maintenance medications

Pet insurance

hotel discounts

Tuition Reimbursement

Paid Time Off

401k Match

Job Description

Grand Bohemian Mountain Brook is a distinguished luxury boutique hotel located in the prestigious Mountain Brook community near Birmingham, Alabama. This award-winning AAA Four Diamond property is renowned for its unique blend of artistic expression and Southern hospitality, creating a setting that offers guests more than just a stay — it offers an extraordinary lifestyle experience. The hotel features an impressive range of amenities, including the acclaimed Poseidon Spa, a lively rooftop restaurant and bar, and interactive wine-blending and cooking classes emphasizing farm-to-table culinary excellence. With elegantly appointed guest rooms and suites, thoughtfully designed event spaces, and a celebrated art gallery showcasing works by both local and international artists, Grand Bohemian Mountain Brook sets itself apart as a destination that celebrates creativity, culture, and exceptional service.

We are currently seeking a Reservations Group Coordinator to join our esteemed team. This role is specifically designed for a detail-oriented and enthusiastic professional who will support our group reservation needs by closely collaborating with the sales and events teams. The successful candidate will be responsible for coordinating group reservations, ensuring accurate documentation and clear communication of all reservation details. Additional responsibilities include assisting the Front Office staff with the pre-registration of VIP guests and preferred accounts, as well as supporting the preparation of the 10-day forecast and Group Commitment report. This opportunity provides a dynamic, fast-paced environment where exceptional customer service is paramount, and you will be instrumental in helping deliver unforgettable moments to our guests. The Reservations Group Coordinator role offers a blend of organizational duties and client-facing interactions, making it perfect for someone who thrives in hospitality service and excels at multitasking and prioritizing work under pressure.

Job Requirements

high school diploma or equivalent
prior experience in hotel reservations or group sales preferred
proficiency with Microsoft Office and hotel reservation systems
strong organizational and communication skills
ability to work effectively in a fast-paced team environment
fluency in English
attention to detail
ability to multitask and manage time efficiently

Job Qualifications

prior experience in reservations or group sales in the hospitality industry preferred
strong attention to detail and organizational skills
excellent communication and customer service skills
fluent in reading, writing, and speaking English
ability to multitask and prioritize effectively in a busy setting
proficiency in Microsoft Office and hotel reservation systems

Job Duties

coordinate group reservations effectively to meet client needs
assist front office with pre-registration of VIPs and preferred accounts
prepare and update 10-day forecast reports regularly
generate and manage Group Commitment reports
communicate clearly with sales and events teams to ensure all reservation details are accurate and complete
provide exceptional customer service to internal and external clients
prioritize tasks and multitask in a fast-paced environment