Virgin Hotels logo

Complex General Manager, Food and Beverage

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,300.00 - $65,200.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule

Job Description

Virgin Hotels Las Vegas is a vibrant, innovative hotel and lifestyle brand known for its distinctive blend of luxury, creativity, and exceptional guest experiences. As part of the globally recognized Virgin Group, Virgin Hotels Las Vegas embodies a fresh and contemporary approach to hospitality that prioritizes personalized service, modern design, and unique dining and entertainment offerings. The hotel is a dynamic destination situated in the heart of Las Vegas, catering to a diverse clientele including business travelers, tourists, and locals who seek memorable experiences in a stylish and energetic environment. Virgin Hotels Las Vegas focuses on delivering not only excellent accommodations but also an engaging social atmosphere through its multiple food and beverage outlets, bars, and entertainment venues. This brand is committed to innovation, fun, and originality, aiming to set new standards in customer service and hospitality.

The role of Complex General Manager at Virgin Hotels Las Vegas is a pivotal leadership position overseeing all food and beverage operations within the resort. This role demands a highly experienced hospitality professional who can create extraordinary guest dining experiences by leading and inspiring various teams across multiple outlets. The Complex General Manager ensures that every guest interaction exceeds expectations by being present and actively engaged on the floor during service. Responsible for managing, training, scheduling, and motivating restaurant team members, this position plays a critical role in maintaining high standards of service, quality, and cleanliness. The successful candidate will work closely with other departments to optimize smooth operations and promote the resort's wide range of services. Additionally, the manager will drive profitability by controlling costs, ordering inventory efficiently, and implementing cost-saving measures. Ideal candidates will be strategic thinkers with excellent communication skills, problem solvers who approach challenges creatively, and leaders who motivate with enthusiasm and integrity.

This full-time position demands a dedicated individual who thrives in a fast-paced environment and demonstrates a passion for hospitality excellence. The compensation package aligns with industry standards and reflects the importance of this senior management role in supporting Virgin Hotels' mission to deliver fun, innovative, and high-quality guest experiences. Candidates with at least five years of food and beverage management experience, and who possess Nevada-specific certifications such as the SNHD Food Handlers and Nevada Alcohol Education Cards, are preferred. Academic qualifications such as an associate or bachelor's degree are beneficial but not mandatory.

Joining Virgin Hotels Las Vegas means becoming part of a progressive team that values diversity, creativity, and a collaborative spirit. The company fosters a workplace culture where innovation meets hospitality, and every employee has the opportunity to contribute to an exciting and constantly evolving guest experience. The Complex General Manager position represents an exceptional career opportunity to lead within one of Las Vegas's most dynamic hotel brands, where your leadership and vision can directly impact the success and reputation of the resort. Virgin Hotels Las Vegas proudly celebrates diversity and inclusion and is an Equal Opportunity Employer committed to providing a supportive environment for all team members.

Job Requirements

  • Current, legal, and unrestricted ability to work in the United States
  • minimum 5 years of food and beverage management experience
  • active SNHD Food Handlers and Nevada Alcohol Education Cards
  • willingness to work flexible schedule including nights, weekends, and holidays
  • ability to stand, walk, bend, squat, and lift up to 100 pounds
  • ability to work in fast-paced, busy, and stressful environments
  • comply with all safety and health department procedures and state and federal liquor laws
  • maintain neat, clean, and well-groomed appearance
  • adhere to hotel policies including attendance, safety, and behavior

Job Qualifications

  • Associate or bachelor's degree preferred
  • minimum 5 years of food and beverage management experience
  • active SNHD Food Handlers and Nevada Alcohol Education Cards with at least 6 months validity
  • strong communication and presentation skills
  • ability to lead and motivate teams
  • problem-solving and creative thinking skills
  • collaborative and team-oriented approach
  • knowledge of safety, health, and liquor laws
  • leadership qualities consistent with Virgin Hotels core values
  • experience managing multiple outlets is a plus

Job Duties

  • Interview, select, train, supervise, counsel, and discipline restaurant team members for efficient outlet operations
  • organize and conduct pre-shift and departmental meetings communicating pertinent information
  • schedule and direct team members in their assignments
  • interact positively with customers promoting resort facilities and building long-term relationships
  • resolve problems to the satisfaction of all parties
  • maintain communication with all departments to exceed customer service needs
  • achieve company objectives in sales, service, quality, facility appearance, and sanitation
  • maintain profitability by controlling payroll and equipment costs
  • ensure par stock levels are maintained through inventory management and ordering
  • evaluate cost effectiveness and implement cost-saving measures
  • provide direct guest service as needed
  • perform other duties as assigned

Job Criteria

Experience

Expert Level (7+ years)


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