Complex General Manager

The Westin San Francisco Airport is a premier hotel located in the bustling San Francisco Bay Area, recognized for providing unparalleled luxury and hospitality services. As part of the globally esteemed Westin brand, it stands out for its dedication to wellness, sustainability, innovation, and exceptional guest experience. The hotel boasts a modern and sophisticated environment equipped with state-of-the-art facilities and amenities designed to meet the needs of diverse guests, including business travelers, tourists, and conference attendees. Operating near one of the busiest airports in the United States, the Westin San Francisco Airport offers a unique blend of convenience, comfort, and world-class service that sets it apart in the competitive hospitality landscape.

The role of Complex General Manager overseeing both the Westin and Aloft San Francisco Airport properties is a prestigious leadership opportunity that involves managing two distinct brands with unique operational requirements. This full-time position commands an annual salary of $260,000 and offers an environment where strategic leadership and operational excellence are highly valued. Successful candidates will join a team known for upholding the Westin’s core values of well-being, integrity, and excellence, contributing to a culture that prioritizes guest satisfaction, team engagement, and continuous improvement.

As the Complex General Manager, you will be responsible for providing visionary and day-to-day leadership across the two properties, ensuring seamless alignment with brand standards and ownership goals. This position requires a strategic thinker and a hands-on leader who can drive revenue growth, optimize operational efficiency, and cultivate a positive and productive workplace culture. The role demands comprehensive involvement across departments including rooms, food and beverage, sales and marketing, finance, and human resources, with an emphasis on driving innovation and delivering consistent, exceptional guest experiences.

Further, the Complex General Manager will collaborate closely with ownership and corporate partners to execute business plans effectively and maximize property value. Monitoring market trends, competitive positioning, and demand within the airport hospitality segment is crucial to maintain a competitive edge. You will also champion a guest-first culture that continuously exceeds expectations, and lead a diverse team by fostering leadership development, engagement, and retention. The opportunity to oversee both a full-service and select-service hotel in a fast-paced, dynamic market makes this position uniquely challenging and rewarding for accomplished hospitality professionals committed to operational excellence and long-term success.