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The Westin logo

Complex General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $260,000.00
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Work Schedule

Standard Hours
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Westin San Francisco Airport is a premier hotel located in the bustling San Francisco Bay Area, recognized for providing unparalleled luxury and hospitality services. As part of the globally esteemed Westin brand, it stands out for its dedication to wellness, sustainability, innovation, and exceptional guest experience. The hotel boasts a modern and sophisticated environment equipped with state-of-the-art facilities and amenities designed to meet the needs of diverse guests, including business travelers, tourists, and conference attendees. Operating near one of the busiest airports in the United States, the Westin San Francisco Airport offers a unique blend of convenience, comfort, and... Show More

Job Requirements

  • Bachelor’s degree in hospitality management or related field preferred
  • Proven success as a General Manager or Complex General Manager in a full-service hotel environment
  • Experience overseeing multiple properties or brands strongly preferred
  • Strong financial acumen and business management skills
  • Ability to lead and motivate a diverse team
  • Excellent communication and interpersonal skills
  • Understanding of airport market dynamics and demand segmentation is a plus
  • Commitment to maintaining high standards of guest service and operational excellence

Job Qualifications

  • Proven success as a General Manager or Complex General Manager in a full-service hotel environment
  • Experience overseeing multiple properties or brands strongly preferred
  • Deep understanding of airport market dynamics and demand segmentation is a plus
  • Strong financial acumen with a track record of driving revenue, GOP, and market share
  • Inspirational leadership style with a focus on culture, engagement, and retention
  • Executive presence with the ability to influence stakeholders, ownership, and corporate partners
  • Strategic thinker who can balance big-picture vision with hands-on execution
  • Bachelor’s degree in Hospitality Management or related field preferred

Job Duties

  • Provide strategic and operational leadership across both properties, ensuring alignment with brand standards and ownership goals
  • Drive revenue growth and profitability through innovative sales, marketing, and revenue management strategies
  • Champion a guest-first culture that delivers exceptional and consistent experiences
  • Lead, develop, and inspire a diverse team of leaders and associates across all departments
  • Oversee all aspects of operations including rooms, food and beverage, sales, finance, and human resources
  • Partner closely with ownership and corporate teams to execute business plans and maximize asset value
  • Monitor market trends, competitive positioning, and demand drivers within the SFO market
  • Ensure operational excellence through strong quality assurance, cost control, and performance management practices

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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