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Complex General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $72,000.00 - $114,400.00
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Work Schedule

Standard Hours
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Westin San Francisco Airport is a renowned hotel located in the heart of the San Francisco Bay Area, known for its exceptional guest service, upscale amenities, and commitment to wellness, innovation, and sustainability. As part of the prestigious Westin brand, this hotel offers employees a modern work environment with state-of-the-art facilities that attract visitors from all over the world. The property provides diverse employment opportunities ranging from guest services to food and beverage, and event planning, making it a destination for professionals seeking a fulfilling career path in hospitality. The Westin San Francisco Airport prides itself on fostering a supportive and inclusive workplace culture that encourages personal and professional growth, values diversity, and promotes teamwork and collaboration among its staff. Employees here are part of a renowned hotel brand that upholds core values of well-being, integrity, and excellence.

The role of Complex General Manager at the Westin and Aloft San Francisco Airport is a unique leadership opportunity to manage two complementary hotel brands under one umbrella. This dual-property role requires a dynamic, results-oriented hospitality professional with a strategic mindset and operational expertise. The Complex General Manager is responsible for driving performance, enhancing guest satisfaction, and nurturing a culture that supports employee engagement and high performance across both full-service and select-service properties. Located in one of the most competitive and fast-paced airport markets in the United States, this position offers the chance to lead a complex operation that involves overseeing rooms, food and beverage, sales, finance, and human resources. The successful candidate will also partner closely with ownership and corporate teams to execute business plans that maximize asset value and maintain alignment with brand standards. This role is ideal for a strategic thinker with proven leadership skills who thrives in a challenging environment and is passionate about delivering exceptional guest experiences and fostering team development. The salary for this position is set at $260,000 per year, which reflects the seniority and scope of responsibility inherent in this leadership role.

Job Requirements

  • Bachelor's degree in hospitality management or related field preferred
  • Proven success as a General Manager or Complex General Manager in a full-service hotel environment
  • Experience overseeing multiple properties or brands strongly preferred
  • Strong financial acumen
  • Inspirational leadership skills
  • Ability to influence stakeholders
  • Strategic thinking capability

Job Qualifications

  • Proven success as a General Manager or Complex General Manager in a full-service hotel environment
  • Experience overseeing multiple properties or brands strongly preferred
  • Strong financial acumen with a track record of driving revenue, GOP, and market share
  • Inspirational leadership style with a focus on culture, engagement, and retention
  • Executive presence with the ability to influence stakeholders, ownership, and corporate partners
  • Strategic thinker who can balance big-picture vision with hands-on execution
  • Bachelor's degree in Hospitality Management or related field preferred

Job Duties

  • Provide strategic and operational leadership across both properties, ensuring alignment with brand standards and ownership goals
  • Drive revenue growth and profitability through innovative sales, marketing, and revenue management strategies
  • Champion a guest-first culture that delivers exceptional and consistent experiences
  • Lead, develop, and inspire a diverse team of leaders and associates across all departments
  • Oversee all aspects of operations including rooms, food & beverage, sales, finance, and human resources
  • Partner closely with ownership and corporate teams to execute business plans and maximize asset value
  • Monitor market trends, competitive positioning, and demand drivers within the SFO market
  • Ensure operational excellence through strong quality assurance, cost control, and performance management practices

Job Criteria

Experience

Expert Level (7+ years)


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