Complex General Manager

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,300.00 - $95,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Career Development

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly with an increasing presence in Europe, Latin America, and the Caribbean. With a portfolio representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate is an authoritative leader in hotel management and real estate investment. The company offers expert guidance through all stages of the hospitality property cycle, including... Show More

Job Requirements

At least 6 years progressive experience in a hotel or a related field
Or a 4-year college degree and at least 4 to 5 years of related experience
Or a 2-year college degree and at least 5 to 6 years of related experience
Ability to exert up to 20 pounds of force occasionally or 10 pounds frequently
Maintain a warm and friendly demeanor at all times
Effective communication skills, both verbal and written
Ability to listen, understand, and clarify concerns
Ability to multitask and prioritize functions
Approach encounters in a friendly, courteous, and service-oriented manner
Attend all required meetings and trainings
Participate in management coverage as scheduled
Maintain regular attendance per scheduling needs
Maintain high standards of personal appearance and grooming
Comply with corporate standards for safe and efficient operations
Effective in handling and solving problems
Ability to understand and evaluate complex data
Must maintain confidentiality
Perform other duties as requested

Job Qualifications

At least 6 years progressive experience in a hotel or related field
Or a 4-year college degree and at least 4 to 5 years of related experience
Or a 2-year college degree and at least 5 to 6 years of related experience
Maintain a warm and friendly demeanor
Effective verbal and written communication skills
Ability to multitask and prioritize departmental functions
Attend all required meetings and trainings
Participate in management coverage as required
Maintain high standards of personal appearance and grooming
Comply with all corporate standards and regulations
Effective problem handling and conflict resolution skills
Ability to understand and evaluate complex information
Ability to maintain confidentiality of information
Perform other duties as assigned by management

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including training sessions and sales reviews
Meet all financial review dates and corporate programs timely
Hold monthly financial review meetings with managers and supervisors
Ensure department heads maintain budgeted productivity and accounting procedures
Develop managers for future advancement through training programs
Conduct daily sales meetings and support hotel sales efforts
Participate in management coverage as scheduled
Monitor management trainees' development
Ensure compliance with corporate policies and training
Oversee and assist in budgeting processes
Maintain service standards training across departments
Foster a positive, team-oriented guest-focused environment
Inspect rooms regularly with housekeeping and engineering
Ensure daily invoice processing and monthly financial document submission
Maintain cleanliness and preventive maintenance programs
Ensure employees provide attentive, friendly, and courteous service
Forecast monthly financial positions and generate accurate reforecasts
Conduct management interviews and ensure hiring compliance
Perform executive performance appraisals and enforce disciplinary procedures
Meet management personnel to motivate and coach
Ensure fair treatment of employees
Engage with clients and guests during peak times
Oversee hotel safe security and audits
Conduct monthly credit meetings and manage credit policies
Complete corporate training modules and certify as needed
Ensure all scheduled meetings take place on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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