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Complex Event Services Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,900.00 - $67,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount
401(k) plan with Company Match
career growth
Team Member Resource Groups
recognition programs
DailyPay
debt-free education
family-building benefits
Bereavement leave
Adoption assistance
Employee Stock Purchase Program
Complimentary lunch
Job Description
Hilton Portland Downtown and The Duniway Portland, both esteemed properties under the Hilton Hotels umbrella, are located in the vibrant heart of downtown Portland. These hotels offer a dynamic, urban environment that combines the charm of Portland's lively culture with Hilton's renowned hospitality standards. Hilton, founded in 1919, is a global leader in the lodging sector, providing a range of accommodations from luxurious full-service hotels to mid-priced lodging options. Known for its commitment to quality, innovation, and exceptional guest experiences, Hilton continues to maintain its leadership in the hospitality industry through dedication to its core values of hospitality, integrity, leadership,... Show More
Job Requirements
- Minimum of 1 year customer service experience in a guest-facing role
- flexible scheduling based on event demands
- ability to be on feet and walk majority of the workday
- ability to lift, push, and pull up to 25 pounds
- preferred experience in events or catering
- preferred familiarity with Delphi FDC
- preferred hotel industry experience
Job Qualifications
- Customer service experience in a guest-facing role
- knowledge of event and catering operations preferred
- experience with Delphi FDC event software preferred
- hotel industry experience preferred
- strong communication skills
- ability to multitask and prioritize
- problem-solving abilities
- ability to work in a fast-paced environment
- teamwork and collaboration skills
- flexibility to work variable schedules
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet expectations
- demonstrate knowledge of job systems, products, and processes
- resolve conflicts and negotiate while handling complaints and disputes
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues
- ensure high-quality service through coaching and guidance
- participate in customer site inspections and assist with the sales process
- perform other duties as needed
- maintain regular attendance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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