Complex Event Services Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

Hilton Portland Downtown and The Duniway Portland, both esteemed properties under the Hilton Hotels umbrella, are located in the vibrant heart of downtown Portland. These hotels offer a dynamic, urban environment that combines the charm of Portland's lively culture with Hilton's renowned hospitality standards. Hilton, founded in 1919, is a global leader in the lodging sector, providing a range of accommodations from luxurious full-service hotels to mid-priced lodging options. Known for its commitment to quality, innovation, and exceptional guest experiences, Hilton continues to maintain its leadership in the hospitality industry through dedication to its core values of hospitality, integrity, leadership, teamwork, ownership, and a proactive mindset.

The Complex Event Services Manager position is an exciting opportunity for individuals looking to build a strong foundation in hotel event management. This role is particularly suited for entry-level candidates eager to gain hands-on experience in a fast-paced, full-service hotel environment. The successful candidate will become the essential liaison between the hotel and its clients during event execution, ensuring that every aspect of an event runs seamlessly from start to finish. This position requires excellent organizational skills, a customer-focused approach, and the ability to manage multiple priorities effectively.

As a Complex Event Services Manager, you will be responsible for coordinating event logistics, maintaining communication with both clients and internal hotel departments, and ensuring that service levels exceed expectations throughout the pre-event, event, and post-event phases. Attention to detail and problem-solving abilities are crucial as you will manage conflict resolution, negotiate solutions, and contribute to upselling opportunities that enhance the overall event experience. The role demands flexibility in scheduling based on group activity, physical stamina to remain on your feet for much of the workday, and the ability to handle moderate physical tasks such as lifting up to 25 pounds.

Beyond managing event logistics, this position plays a key role in supporting sales efforts by participating in client site inspections and helping to maintain ongoing client relationships. The Complex Event Services Manager acts as the primary contact for customers on property, ensuring their needs are met and their expectations surpassed. The candidate will engage in timely, effective communication through various channels including phone, email, and in-person interactions.

Hilton values a diverse and inclusive work environment where team members are supported in their mental and physical well-being. This role offers a pathway to career growth and development within a globally recognized hospitality brand. Hilton provides a comprehensive benefits package designed to support the personal and professional lives of its Team Members. Cultivating an atmosphere of teamwork and mutual respect, Hilton empowers its employees to contribute meaningfully to the company’s mission of filling the earth with the light and warmth of hospitality.

Candidates with customer service experience, preferably with some background in events, catering, or hotel operations, will find this role an excellent starting point. Familiarity with Delphi FDC or similar event management systems is a plus but not mandatory. This position represents a unique chance to join a globally respected hospitality company and to develop a rewarding career in event services management with opportunities for advancement and professional growth.