Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,300.00 - $67,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Professional development opportunities
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a dominant presence in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint in Europe, Latin America, and the Caribbean. The company's impressive portfolio includes global properties with an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company is well known for its... Show More
Job Requirements
- associate degree or equivalent experience
- 2 - 5 years of progressive hotel or meeting planner experience
- proficiency in Windows and company-approved software
- knowledge of food and beverage preparation techniques
- understanding of health and safety regulations
- familiarity with liquor laws
- physical ability to perform light work including lifting up to 20 pounds
- availability to work flexible hours, weekends and holidays
- strong communication and interpersonal skills
- ability to multitask and prioritize
- maintain confidentiality
- high standards of personal grooming
Job Qualifications
- 2 - 5 years of progressive experience in a hotel or as a meeting planner
- proficiency in Windows, spreadsheets and word processing
- knowledge of food and beverage preparation techniques
- understanding of health department rules and regulations
- familiarity with Nevada liquor laws and regulations
- Marriott Consolidated Inventory System (CI) experience a plus
- flexibility to work long hours, weekends and holidays
- ability to lift up to 20 pounds occasionally and up to 10 pounds frequently
Job Duties
- Maintain a warm and friendly demeanor at all times
- effectively communicate verbally and in writing with employees and guests
- listen to, understand, and clarify concerns raised by employees and guests
- multitask and prioritize departmental functions to meet deadlines
- approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- attend all hotel-required meetings and trainings
- participate in M.O.D. coverage as required
- maintain regular attendance according to Highgate standards
- maintain high standards of personal appearance and grooming
- comply with Highgate Hotel Standards and regulations
- maximize efforts towards productivity and assist in implementing solutions
- handle problems by anticipating, preventing, identifying and solving them
- maintain confidentiality of information
- perform other duties as requested by management
- manage existing accounts and follow up with client re-solicitation
- respond to requests by Meeting Planners promptly
- interact with outside planners and vendors for event set-up
- maintain pricing integrity and propose upscale menus for clients
- create, review and revise rooming and VIP lists
- manage the function book and adjust space to maximize revenue
- be visible on the floor and assist staff as needed during functions
- respond to guest complaints timely
- keep immediate manager informed of problems
- communicate with F&B managers on issues
- prepare and submit required reports promptly
- understand meeting room set-ups and capabilities
- know sleeping room configurations and types
- have comprehensive knowledge of all hotel operational departments
- conduct departmental and hotel training
- plan and execute holiday and special events with Catering & Event Managers
- use feedback from Meeting Planner evaluations to improve service
- coordinate the implementation of the Highgate Hotel Enrichment philosophy of service
- ensure participation in monthly Highgate team meetings
- lead weekly meetings such as BEO, ESS and Resume
- focus team on contributing to Guest Service and audit scores
- conduct meetings according to Highgate standards as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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