Community Services Representative (Part-Time)

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.16 - $26.19

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Employee assistance program

Professional development opportunities

Job Description

The Chattanooga Housing Authority (CHA) is a public agency dedicated to providing affordable housing solutions and enhancing the quality of life for residents in Chattanooga, Tennessee. CHA manages a variety of affordable housing programs and developments designed to support low-income families, individuals, seniors, and persons with disabilities. With a commitment to community development, CHA strives to foster safe, sustainable, and vibrant neighborhoods through comprehensive housing services and community engagement initiatives. As a respected organization within the community, CHA operates in alignment with federal, state, and local regulations to ensure compliance and the highest standards of service.

The role of Community Services Representative at CHA is a part-time position designed to provide essential administrative support within the Housing Operations Department. This position plays a crucial role in facilitating communication between residents and the housing authority, ensuring that resident needs are addressed efficiently and in accordance with CHA policies. The Community Services Representative is responsible for a diverse range of duties including handling resident inquiries and complaints, managing resident intake processes, supporting lease agreements, and coordinating rent collection through the Elite tenant accounting system.

In this role, the individual will also perform site inspections and maintenance coordination, participate in eligibility verification through HUD and other systems, and maintain accurate and confidential records in full compliance with HUD regulations. The position requires strong interpersonal skills to effectively interact with residents from diverse backgrounds, a solid understanding of housing laws and regulations, and the ability to support CHA’s mission by fostering positive community relationships. The Community Services Representative acts as a critical liaison between residents, maintenance staff, case management, and the Community Manager, ensuring smooth operations and delivery of services.

Candidates for this role should be prepared to work diligently within a dynamic environment, demonstrating reliability and professionalism at all times. This individual is expected to exhibit discretion and maintain confidentiality while handling sensitive information. The job also involves walking the property and inspecting units, so physical capability to perform these duties is important. Proficiency in computer software such as Microsoft Word, Excel, and CHA-specific software systems is required for efficient task completion. This role offers an excellent opportunity for someone passionate about community service and affordable housing to contribute meaningfully to Chattanooga’s housing landscape, with a focus on customer service excellence and operational effectiveness.

Job Requirements

A high school diploma or GED
one to three years' administrative support or office experience preferred
ability to operate personal computers for word processing and spreadsheets
strong interpersonal skills
knowledge of affordable housing laws and regulations
ability to communicate effectively orally and in writing
ability to mediate disputes
proficiency with Microsoft Word and Excel
must be bondable
valid driver's license and reliable transportation
insurable under CHA automobile insurance if driving is required
ability to handle confidential information
ability to perform physical activities such as walking the property, bending, stooping, kneeling, and lifting moderately heavy objects
willingness to submit to criminal background and drug screening
ability to work independently and in groups

Job Qualifications

High school diploma or GED
one to three years' experience in administrative support, office management, or related field preferred
strong interpersonal and communication skills
ability to operate office equipment and computer software including Microsoft Word and Excel
knowledge of local, state, and federal laws governing public and subsidized housing
basic knowledge of site management and operations of affordable housing developments
ability to mediate disputes and resolve issues
bilingual in English and Spanish is desirable
ability to prepare professional reports
knowledge of community and social services
demonstrated ability to maintain confidentiality and secure participant information
proficiency in housing operations and accounting software
ability to work independently and use sound judgment
ability to interact with diverse populations effectively.

Job Duties

Handles resident questions, requests, and complaints patiently, politely, and in compliance with CHA policies
handles resident intake and move-in process, including waiting list management, unit offers, resident orientations, lease preparation and signing, and apartment move-in inspections
collects and deposits rent payments and other monies, ensuring all transactions are processed accurately in the Elite tenant accounting system
interacts with residents to enforce lease and program requirements and refers unresolved problems to the Community Manager
receives resident work order requests and generates work orders for maintenance staff
refers residents needing supportive services to case management staff
conducts housekeeping inspections and prepares related reports
walks site grounds to ensure units and grounds are safe and attractive
interacts with and interviews residents to determine eligibility in reexamination processes
accesses HUD and other verification systems to validate participant information
compiles and reports information and results to the Community Manager
maintains participant files in accordance with CHA policy and HUD regulations
provides general administrative support to site office
exhibits and encourages behaviors upholding CHA's core values
keeps abreast of applicable HUD and local regulations and makes recommendations
establishes and maintains effective working relationships with board members, residents, contractors, and officials
participates in meetings related to CHA
reports to assigned work locations reliably
provides customer service through calls, emails, and correspondence
handles confidential matters with discretion
performs other duties as directed.