Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,920.00 - $62,900.00
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Holiday pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Job Description
MTM is a leading organization dedicated to removing barriers within communities by providing innovative and effective transportation management solutions. We are not merely colleagues but collaborators committed to a shared mission: creating communities without barriers. MTM fosters a company culture founded on innovation, collaboration, and continuous growth, empowering our employees to make a tangible difference in the communities we serve. We are proud to offer opportunities where your work will directly influence and shape the transportation and healthcare industries by enhancing accessibility and service quality.
Our company operates primarily in the transportation sector, focusing on services that facilitate access ... Show More
Our company operates primarily in the transportation sector, focusing on services that facilitate access ... Show More
Job Requirements
- High school diploma or G.E.D.
- 2+ years experience in customer service
- 1+ year experience in training others
- Ability to accomplish duties/tasks with little direct supervision
- Ability to problem solve and proactively take charge of difficult situations to find reasonable solutions
- Ability to build relationships and communicate effectively with internal and external stakeholders at all levels
- Ability to prioritize tasks and deadlines
- Strong communication skills
- Ability to problem solve and troubleshoot
- Displays professional behavior
- Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content
- Global and cultural awareness
- Ability to handle confidential information
- Data management and reporting
- Strong goal orientation
- High attention to detail
- Risk awareness and management
- Proficient in Microsoft Office Suite
Job Qualifications
- High school diploma or G.E.D.
- 2+ years experience in customer service
- 1+ year experience in training others
- Ability to accomplish duties/tasks with little direct supervision
- Ability to problem solve and proactively take charge of difficult situations to find reasonable solutions
- Ability to build relationships and communicate effectively with internal and external stakeholders at all levels
- Ability to prioritize tasks and deadlines
- Strong communication skills
- Ability to problem solve and troubleshoot
- Displays professional behavior
- Ability to explain complex subjects in a clear and interesting way as well as emphasize the importance of content
- Global and cultural awareness
- Ability to handle confidential information
- Data management and reporting
- Strong goal orientation
- High attention to detail
- Risk awareness and management
- Proficient in Microsoft Office Suite
Job Duties
- Ownership of all facilities/clinics and other organizations within assigned market
- Oversee all interactions with facilities, clinics and other organizations in an effort to improve service, increase self service utilization and reduce complaints and mitigate risk both in person and virtually
- Create strategic outreach action plans based on the data in their market
- Determine which facilities to interact with on a day-to-day basis, based on data
- Understand the needs of the market and create specific presentations, training materials, and resource guides, as needed
- Ensure compliance with regulations and contract requirements
- Manage projects to completion while ensuring timely receipts of required deliverables
Job Location
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