Community Banking Representative

Manor, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $19.00

Work Schedule

Standard Hours

Benefits

health coverage

Dental Insurance

Vision Insurance

supplemental life insurance

AD and D insurance

wellness reimbursement

401(k) match

Parental leave

Teladoc

Employee assistance program

short-term disability

long-term disability

Gym discounts

Paid Time Off

Job Description

Frontier Bank of Texas is a community-centric financial institution dedicated to fostering trust, integrity, and loyalty within the neighborhoods it serves. Established with a mission to offer personalized banking experiences, Frontier Bank has built a reputation for its commitment to outstanding customer service, financial expertise, and a collaborative environment that values each employee as part of a family-like culture. The bank stands out by investing in its people through opportunities for professional development, training, competitive compensation, and a work-life balance that supports both personal and professional growth. This approach ensures that each team member feels valued and empowered, which in turn drives a superior experience for customers and community members alike. With a culture grounded in honesty, respect, and leadership, Frontier Bank of Texas continues to redefine community banking by delivering service that is both personal and sophisticated.

The Community Banking Representative at Frontier Bank of Texas acts as the essential front-line service banker, serving as the friendly and knowledgeable face of the bank for prospects and customers aiming to establish or expand their banking relationships. This full-time, non-exempt position requires an individual who aligns deeply with the bank’s core values and has a passion for delivering exceptional customer engagement. The representative handles a variety of financial transactions including deposits, withdrawals, payments, transfers, and cash advances, ensuring accuracy and adherence to security policies. Responsibilities also include managing teller cash drawers, processing specialized transactions like wire transfers and stop payments, assisting with account service requests, and safeguarding customer information with discretion.

Beyond transactional duties, the role emphasizes proactive customer service and relationship building, where the representative identifies sales opportunities and follows up to guarantee satisfaction. The position also involves leveraging software tools for prospect research, engaging in sales of digital banking solutions, and actively participating in community events and bank initiatives to strengthen the bank’s presence and relationships within the communities it serves. The Community Banking Representative contributes to a team environment by answering calls, completing administrative tasks, and supporting audits and special projects. This role offers a fulfilling career path for individuals eager to grow their banking expertise, contribute meaningfully to community development, and be part of a supportive organization that values each person's contributions and commitment.

Job Requirements

High school diploma or general education degree (GED)
3 years related banking experience and/or training
or equivalent combination of education and experience
Ability to read, analyze, and interpret technical journals and literature, laws, regulations and legal documents
Ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others
Ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others
Ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions and to deal with abstract and concrete issues
Knowledge of Microsoft Office products such as Excel, Word, Teams, and Outlook
Familiarity with a multiline phone system
Ability to learn new products quickly

Job Qualifications

High school diploma or general education degree (GED)
3 years related banking experience and/or training
or equivalent combination of education and experience
College level course work in finance, business management, and/or accounting, or equivalent training, is encouraged
Ability to read, analyze, and interpret technical journals and literature, laws, regulations and legal documents
Ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others
Ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others
Ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions and to deal with abstract and concrete issues
Knowledge of Microsoft Office products such as Excel, Word, Teams, and Outlook
Familiarity with a multiline phone system
Ability to learn new products quickly

Job Duties

Demonstrates Frontier Bank of Texas values: honesty, loyalty, dependability, leadership, community, respect
Accepts and accurately processes all financial service transactions including but not limited to deposits, payments, transfers, cash advances and withdrawals
Responsible for a teller cash drawer and follows proper balancing and cash handling procedures
Follows all established operational procedures to ensure compliance with the bank’s security policies
Prepares cash drawer requirements and performs verification and reconciliations to meet cash needs of the automated transaction machines (ATMs) and Teller Cash Recyclers (TCRs)
Processes the night depository transactions and mail transactions
Receives and processes stop payment and reg cc holds
Processes wire transfers and provides confirmation as requested by the customer and per the bank’s policy and procedures
Assists customers with account maintenance including address changes, check and deposit slip orders, debit card orders, cashier’s check issuance and answering general questions
Grants customer access to safe deposit boxes
Performs accurate and timely capturing of daily work to verify and balance daily totals and final teller and branch values
Provides a high level of professional and courteous service while observing due diligence for the validity of the transactions
Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure
Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned
Determines appropriate personnel to handle sales opportunities and complex customer service issues, follows up to ensure customer satisfaction
Completes outbound customer calls as needed to support sales and service
Performs a variety of administrative duties including but not limited to the completion of required documentation, daily verifications, maintenance and organization of department files
Participates in audits, investigations, reviews, request for information and special projects as assigned
Develops and maintains working knowledge of the bank's products and services
Completes all required annual training and seeks opportunity for continuous professional development
Performs job functions in compliance with all bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules (Gramm-Leach-Bliley Act)
Effectively works with teams inside and outside of a branch environment
Understands how to formulate appropriate open-ended questions that spark conversations resulting in uncovering financial needs of customers, prospects and community members
Leverages our software programs such as S&P Global to conduct effective research on prospects and utilizes that information for intentional prospecting efforts and cold calling
Eager to learn and master how to sell our advanced digital banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services
Develops an interest in sales and service duties related to onboarding new customers and deepening relationships with existing customers
Engages in a needs-based approach to determine customer needs and responds with solutions that fit those needs
Develops skills and knowledge to assist customers in opening and onboarding new deposit accounts and related services
Partners with management to source and win business, including new deposits, loans, and related services
Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction
Other responsibilities may be assigned by the leadership team