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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
health coverage
Dental Insurance
Vision Insurance
supplemental life insurance
AD and D insurance
wellness reimbursement
401(k) match
Parental leave
Teladoc
Employee assistance program
short-term disability
long-term disability
Gym discounts
Paid Time Off
Job Description
Frontier Bank of Texas is a community-centric financial institution dedicated to fostering trust, integrity, and loyalty within the neighborhoods it serves. Established with a mission to offer personalized banking experiences, Frontier Bank has built a reputation for its commitment to outstanding customer service, financial expertise, and a collaborative environment that values each employee as part of a family-like culture. The bank stands out by investing in its people through opportunities for professional development, training, competitive compensation, and a work-life balance that supports both personal and professional growth. This approach ensures that each team member feels valued and empowered, which in... Show More
Job Requirements
- High school diploma or general education degree (GED)
- 3 years related banking experience and/or training
- or equivalent combination of education and experience
- Ability to read, analyze, and interpret technical journals and literature, laws, regulations and legal documents
- Ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others
- Ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others
- Ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions and to deal with abstract and concrete issues
- Knowledge of Microsoft Office products such as Excel, Word, Teams, and Outlook
- Familiarity with a multiline phone system
- Ability to learn new products quickly
Job Qualifications
- High school diploma or general education degree (GED)
- 3 years related banking experience and/or training
- or equivalent combination of education and experience
- College level course work in finance, business management, and/or accounting, or equivalent training, is encouraged
- Ability to read, analyze, and interpret technical journals and literature, laws, regulations and legal documents
- Ability to respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others
- Ability to effectively communicate in writing to many audiences, including shareholders, Board of Directors, executives, CEO, customers, and others
- Ability to define problems, solve problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions and to deal with abstract and concrete issues
- Knowledge of Microsoft Office products such as Excel, Word, Teams, and Outlook
- Familiarity with a multiline phone system
- Ability to learn new products quickly
Job Duties
- Demonstrates Frontier Bank of Texas values: honesty, loyalty, dependability, leadership, community, respect
- Accepts and accurately processes all financial service transactions including but not limited to deposits, payments, transfers, cash advances and withdrawals
- Responsible for a teller cash drawer and follows proper balancing and cash handling procedures
- Follows all established operational procedures to ensure compliance with the bank’s security policies
- Prepares cash drawer requirements and performs verification and reconciliations to meet cash needs of the automated transaction machines (ATMs) and Teller Cash Recyclers (TCRs)
- Processes the night depository transactions and mail transactions
- Receives and processes stop payment and reg cc holds
- Processes wire transfers and provides confirmation as requested by the customer and per the bank’s policy and procedures
- Assists customers with account maintenance including address changes, check and deposit slip orders, debit card orders, cashier’s check issuance and answering general questions
- Grants customer access to safe deposit boxes
- Performs accurate and timely capturing of daily work to verify and balance daily totals and final teller and branch values
- Provides a high level of professional and courteous service while observing due diligence for the validity of the transactions
- Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure
- Contributes to a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned
- Determines appropriate personnel to handle sales opportunities and complex customer service issues, follows up to ensure customer satisfaction
- Completes outbound customer calls as needed to support sales and service
- Performs a variety of administrative duties including but not limited to the completion of required documentation, daily verifications, maintenance and organization of department files
- Participates in audits, investigations, reviews, request for information and special projects as assigned
- Develops and maintains working knowledge of the bank's products and services
- Completes all required annual training and seeks opportunity for continuous professional development
- Performs job functions in compliance with all bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules (Gramm-Leach-Bliley Act)
- Effectively works with teams inside and outside of a branch environment
- Understands how to formulate appropriate open-ended questions that spark conversations resulting in uncovering financial needs of customers, prospects and community members
- Leverages our software programs such as S&P Global to conduct effective research on prospects and utilizes that information for intentional prospecting efforts and cold calling
- Eager to learn and master how to sell our advanced digital banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services
- Develops an interest in sales and service duties related to onboarding new customers and deepening relationships with existing customers
- Engages in a needs-based approach to determine customer needs and responds with solutions that fit those needs
- Develops skills and knowledge to assist customers in opening and onboarding new deposit accounts and related services
- Partners with management to source and win business, including new deposits, loans, and related services
- Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction
- Other responsibilities may be assigned by the leadership team
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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