Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.25 - $28.25
Work Schedule
Standard Hours
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
competitive healthcare benefits
401k plan
Life and AD&D insurance
Job Description
WeWork is a global leader in flexible workspace solutions, serving businesses of all sizes across more than 37 countries worldwide. As a pioneer in the future of work, WeWork is dedicated to empowering individuals and organizations by providing innovative environments that foster collaboration, creativity, and growth. With a mission to build a supportive community for its members, WeWork strives to offer more than just office space—it offers a platform where ideas can thrive and businesses can reach new heights. The company is committed to creating vibrant workspaces that adapt to the needs of the modern workforce and support entrepreneurial success across a variety of industries.
The role of Community Associate at WeWork is an exciting opportunity for individuals passionate about building and maintaining thriving professional communities. As the primary point of contact within a building, a Community Associate acts as the welcoming face of WeWork, ensuring members and guests receive exceptional service and support. This full-time position involves engaging with members from diverse backgrounds and industries or focusing on relationships with Enterprise clients depending on the assigned location. Reporting to the Community Lead and Community Manager, the Community Associate plays a vital role in building a collaborative environment by organizing events, managing day-to-day building operations, and promoting WeWork’s service offerings.
The Community Associate is responsible for front desk management, where they serve as the on-site contact during business hours, greeting members and guests warmly and ensuring all visitors follow WeWork’s guest policies. The role requires maintaining the organization and cleanliness of the front desk, handling deliveries, and assisting members with inquiries about building amenities, procedures, and community etiquette. Beyond these operational duties, the Community Associate contributes to community building by identifying opportunities to connect members, celebrating their milestones, and actively engaging participants in events designed to enrich the member experience.
In addition to hosting and engagement responsibilities, this role involves managing building operations such as sorting and organizing mail, tracking keys and keycards, ensuring emergency equipment is accounted for, and supporting amenities like automated coffee machines. The Community Associate supports an efficient and safe workplace that aligns with WeWork’s core values and mission. The position offers a competitive hourly wage of $24 to $26, an incentive compensation plan, and a comprehensive benefits package including paid time off, holidays, parental leave, healthcare, retirement savings, and insurance options.
WeWork seeks candidates who embody integrity, dependability, and a strong work ethic, with excellent communication and interpersonal skills. The ideal candidate has at least one year of hospitality experience, a passion for community building, and an understanding of WeWork’s mission. If you enjoy multitasking in a fast-paced environment and thrive in roles that blend customer service, operations, and community engagement, this position offers a fulfilling career path within a vibrant and inclusive global company.
The role of Community Associate at WeWork is an exciting opportunity for individuals passionate about building and maintaining thriving professional communities. As the primary point of contact within a building, a Community Associate acts as the welcoming face of WeWork, ensuring members and guests receive exceptional service and support. This full-time position involves engaging with members from diverse backgrounds and industries or focusing on relationships with Enterprise clients depending on the assigned location. Reporting to the Community Lead and Community Manager, the Community Associate plays a vital role in building a collaborative environment by organizing events, managing day-to-day building operations, and promoting WeWork’s service offerings.
The Community Associate is responsible for front desk management, where they serve as the on-site contact during business hours, greeting members and guests warmly and ensuring all visitors follow WeWork’s guest policies. The role requires maintaining the organization and cleanliness of the front desk, handling deliveries, and assisting members with inquiries about building amenities, procedures, and community etiquette. Beyond these operational duties, the Community Associate contributes to community building by identifying opportunities to connect members, celebrating their milestones, and actively engaging participants in events designed to enrich the member experience.
In addition to hosting and engagement responsibilities, this role involves managing building operations such as sorting and organizing mail, tracking keys and keycards, ensuring emergency equipment is accounted for, and supporting amenities like automated coffee machines. The Community Associate supports an efficient and safe workplace that aligns with WeWork’s core values and mission. The position offers a competitive hourly wage of $24 to $26, an incentive compensation plan, and a comprehensive benefits package including paid time off, holidays, parental leave, healthcare, retirement savings, and insurance options.
WeWork seeks candidates who embody integrity, dependability, and a strong work ethic, with excellent communication and interpersonal skills. The ideal candidate has at least one year of hospitality experience, a passion for community building, and an understanding of WeWork’s mission. If you enjoy multitasking in a fast-paced environment and thrive in roles that blend customer service, operations, and community engagement, this position offers a fulfilling career path within a vibrant and inclusive global company.
Job Requirements
- College graduate with a four-year degree preferred but not required
- Minimum 1 year of hospitality experience
- Customer service or sales experience preferred
- Strong verbal and written communication skills
- Ability to multitask and manage interpersonal relationships
- Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion for working with entrepreneurial communities
- Understanding of WeWork's mission and values
- Proficiency in basic computer applications
Job Qualifications
- College graduate with a four-year degree preferred but not required
- 1+ years of hospitality experience
- Customer service and/or sales experience a plus
- Strong verbal and written communication skills
- Outstanding interpersonal and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion for entrepreneurial communities
- Passion and understanding of WeWork's mission and values
- Proficient in basic computer skills
Job Duties
- Cover the front desk during the building's set business hours and be an on-site point of contact
- Greet members and guests with a warm and welcoming demeanor
- Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet
- Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc
- Keep the front desk clean and organized
- Notify members of any food deliveries and couriers
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
- Consistently celebrate members' successes and milestones through gifts and notes
- Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc)
- Input notes into Kube or equivalent system about Members
- Identify and execute opportunities to connect members with each other
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
- Be active on the WeWork member network to engage members
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
- Ensure music levels and activations are appropriate to the daypart and occasion
- Write and send broadcasts relating to building updates
- Receive, process, sort, and organize all mail
- Locate and issue posts via the regional system to members upon request
- Keep the mailroom organized and clean
- Return to sender for unidentified mail and former member mail after 30 days of no-pick up
- Ensure courier parcels have all the correct details for scheduled pick-ups
- Investigate, escalate, and resolve 'lost' packages
- Know and explain WeWork policies and procedures around mail and mailroom
- Track, audit, and organize keys collected and distributed
- Manage keycard stock and request new inventory as needed
- Collect keys and key cards upon move-out
- Review location and how to use each piece of emergency equipment
- Provide support for an automated coffee machine for guests and members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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