Community Administrator

Murrieta, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k Match

Paid time off including vacation, sick, and company paid holidays

Tuition Reimbursement

Pet insurance available

Verizon discount

legal services

Free emotional wellbeing and daily life assistance support

Domestic Partner Coverage

Health savings account

Flexible spending account

Job Description

FirstService Residential is a leading property management company dedicated to transforming the landscape of association management across the United States and Canada. Serving over 9,000 residential communities, FirstService Residential strives to deliver exceptional service by combining professional management practices with unparalleled customer care. Recognized as a Great Place to Work, the company embraces a culture of inclusivity, professional growth, and associate satisfaction. Employees at FirstService Residential benefit from competitive salaries, comprehensive medical, dental, and retirement benefits, career training, and opportunities for ongoing development, making it a truly fulfilling place to build a career in property management.

This administrative pos... Show More

Job Requirements

High school diploma or equivalent
Minimum 4 years of administrative experience
Background in customer service, property management, and/or real estate
Exceptional written and verbal communication skills
Ability to prioritize and multitask
Ability to work independently
Collaborative attitude and team player
Highly organized and detail-oriented
Consistent professional demeanor
Work efficiently under pressure
Handle changes in a positive manner
Proficient with computer software programs including Microsoft Word, Excel, and Adobe Acrobat X
Must have reliable transportation and be able to drive to other work locations, perform site reviews, pick up supplies, etc.
Ability to sit at a desk for extended periods
Ability to work on computer throughout the day
Ability to listen and focus for long periods
Ability to stand at copier for extended periods
Ability to climb warehouse ladder to access storage boxes
Subjected to loud noises when running postage and folding machines
Ability to lift up to 30 lbs
Willingness to work hours over and above normal office hours including evenings
Schedule flexibility based on business needs.

Job Qualifications

High school diploma or equivalent
Minimum 4 years of administrative experience
Background in customer service, property management, and/or real estate
Exceptional written and verbal communication skills
Ability to prioritize and multitask
Ability to work independently
Collaborative attitude and team player
Highly organized and detail-oriented
Consistent professional demeanor
Work efficiently under pressure
Handle changes in a positive manner
Proficient with computer software programs including Microsoft Word, Excel, and Adobe Acrobat X.

Job Duties

Updating work orders in Connect and coordinating accordingly with various vendor partners as needed
Configuring and distributing key fobs and access controls in partnership and coordination with CSS teams and established processes
Processing mail, including handling returned mail
Creating newsletters and toppers
Receptionist back-up including answering phones, voicemails and greeting visitors
Special projects such as directories, board reference book assembly, copies, proof reading in partnership and coordination with CSS teams and established processes
Processing fee waiver requests, account change forms, and check requests
Managing vendor Requests for Proposals (RFPs)
Prepare and distribute monthly reports and agenda packets
Maintenance of accurate and complete records for Enforcement and Architectural Programs
Act as direct liaison for architectural and violation needs of several communities
Maintain awareness of Architectural/Design Review Guidelines and other Governing Documents related to ACC/DRC activities
Take minutes during DRC meetings if applicable
Prepare responses to applications for residents
Interact and follow up with Board, Committee members, and homeowners regarding architectural and enforcement issues
Perform site reviews and related correspondence and follow-up
Submit all charge-backs for association(s)
Coordinate Design Review/Architectural Committee or Landscape Modification Application process
Prepare for and attend all Architectural/Design Review Committee meetings
Communicate professionally with residents and clients, ensuring high standard of customer service
Address inquiries and questions, documenting requests and outcomes
Determine solutions and direct residents to appropriate RSS or CSS teams
Respond to daily inquiries providing timelines for resolutions
Exemplify FirstService Residential Core Values and Global Service Standards
Maintain regular and punctual attendance to shifts, meetings, and trainings
Practice and adhere to FirstService Residential Global Service Standards
Conduct business with highest standards of personal, professional, and ethical conduct
Perform or assist with operations to maintain workflow and meet schedules
Notify supervision of equipment or supply needs
Ensure all safety precautions
Follow policies and Standard Operating Procedures
Complete company training and attend mandatory functions
May work onsite occasionally within local geographic area.

Job Location

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