Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Life insurance
Job Description
CrowdRx is a premier provider of event medical services and is part of the Global Medical Response (GMR) family of solutions, a leader in delivering compassionate and quality medical care across various emergency and patient relocation services. Established as a trusted name in the field of medical response, CrowdRx is dedicated to ensuring that individuals receive timely and professional medical attention during events that require critical medical transportation and care coordination. The company is renowned for its commitment to upholding high standards of service, adhering to strict safety protocols, and maintaining operational excellence in all aspects of its medical transport... Show More
Job Requirements
- High school diploma or equivalent
- Some work experience in dispatch or routing calls in customer service
- NAACS, IAMTCS Certification or industry accepted equivalent
- Emergency Medical Dispatch certification
- EMT-B or Paramedic certification
- Proficient in industry accepted dispatch software
- Strong customer service skills
- Minimum 2 years experience in EMS, 911, or aviation dispatching or related healthcare or public safety environment
- Ability to remain calm under stress
- Ability to adapt to evolving work demands
Job Qualifications
- High school diploma or equivalent (GED)
- Some work experience, preferably in dispatch or routing calls in customer service
- NAACS, IAMTCS Certification or industry accepted equivalent
- Emergency Medical Dispatch certification
- EMT-B, or Paramedic certification
- Proficient in any industry accepted dispatch software
- Strong customer service skills with a high level of professionalism
- Minimum 2 years experience in an EMS/911/Aviation dispatching work environment or two years of work experience as an EMT or Paramedic in a 911 or hospital environment or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety
- Ability to remain calm during highly stressful situations
- Ability to adapt and respond appropriately to evolving work demands
Job Duties
- Meets customer needs in a prompt, professional, courteous, and respectful manner
- Serves as a resource for program partners
- Excellent telephone skills and etiquette
- Have knowledge of applicable sections of the Federal Aviation Administration regulations
- Ability to relay flight request rapidly and accurately to appropriate transport resource
- Participates in on-going staff development, maintaining up-to-date knowledge and skills
- Promotes a focus on patient and crew safety
- Assesses need for and rapidly initiates the post-accident incident plan (PAIP) when indicated
- Clear, concise radio communications using appropriate radio etiquette which complies with FCC regulations
- Represents Flight Com to both internal and external customers
- Works well with staff in the Communications Center
- Collaborates with Operational Control, Maintenance, Aviation, and program staff to facilitate safe and efficient dispatch and flight following processes
- Adheres to Flight Com policies and procedures to ensure quality through the dispatch process
- Ensures integrity of both internal and externally reported data through accurate data entry
- Maintains current knowledge of disaster response processes and participates in evacuation exercises
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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