Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Vision Insurance
Job Description
CrowdRx, a part of Global Medical Response (GMR), is a leading provider of event medical services known for delivering compassionate and high-quality emergency and patient relocation care. Operating within the medical services and emergency response industry, CrowdRx specializes in offering critical medical transportation and emergency response solutions across diverse environments. With a strong commitment to safety, professionalism, and exceptional customer service, CrowdRx has positioned itself as a trusted partner for medical event and emergency services both locally in New York City and nationwide. The company emphasizes its core values and comprehensive benefit options to support its workforce, reflecting a modern,... Show More
Job Requirements
- high school diploma or equivalent (GED)
- some work experience preferably in dispatch or routing calls in customer service
- NAACS, IAMTCS certification or industry accepted equivalent
- emergency medical dispatch certification
- EMT-B or paramedic certification
- proficient in any industry accepted dispatch software
- strong customer service skills with a high level of professionalism
- minimum 2 years experience in an EMS/911/aviation dispatching work environment or 2 years of work experience as an EMT or paramedic in a 911 or hospital environment
- or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety
- ability to remain calm during highly stressful situations
- ability to adapt and respond appropriately to evolving work demands
Job Qualifications
- high school diploma or equivalent (GED)
- some work experience preferably in dispatch or routing calls in customer service
- NAACS, IAMTCS certification or industry accepted equivalent
- emergency medical dispatch certification
- EMT-B or paramedic certification
- proficient in any industry accepted dispatch software
- strong customer service skills with a high level of professionalism
- minimum 2 years experience in an EMS/911/aviation dispatching work environment or 2 years of work experience as an EMT or paramedic in a 911 or hospital environment
- or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety
- ability to remain calm during highly stressful situations
- ability to adapt and respond appropriately to evolving work demands
Job Duties
- meet customer needs in a prompt, professional, courteous, and respectful manner
- serve as a resource for program partners
- demonstrate excellent telephone skills and etiquette
- have knowledge of applicable sections of the Federal Aviation Administration regulations
- relay flight requests rapidly and accurately to appropriate transport resources
- participate in on-going staff development to maintain up-to-date knowledge and skills
- promote a focus on patient and crew safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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