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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $21.75
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
resort discounts
401(k) company match
growth opportunities
Positive work environment
Job Description
Hyatt Vacation Club, a renowned leader in the vacation ownership industry, has established itself as a trusted name among travelers seeking memorable vacation experiences. As part of the globally recognized Hyatt brand, the company proudly offers a diverse portfolio of vacation ownership opportunities, blending the luxury and exceptional service Hyatt is known for with the flexibility and personalized experiences desired by today’s vacationers. Hyatt Vacation Club focuses on delivering outstanding value through premium resorts, personalized services, and exclusive benefits for its members and guests. With a strong commitment to quality, innovation, and customer satisfaction, Hyatt Vacation Club continues to grow... Show More
Job Requirements
- Enjoy talking with guests by phone and/or in person
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays
Job Qualifications
- Excellent written and verbal communication skills
- Strong customer service orientation
- Knowledge of local area attractions and amenities
- Ability to engage with guests in person and by phone
- Comfortable using computer systems and technology
- Outgoing personality with motivation to provide outstanding service
Job Duties
- Conduct pre-arrival calls and/or in person services for guests coming on a promotional package
- Engage with guests and provide elevated customer service by phone and/or in person
- Effectively communicate the benefits of the guest's vacation package and confirm details
- Provide the highest level of service to suggest local attractions and restaurant recommendations
- Provide effective problem resolution techniques if applicable
Job Criteria
Experience
No experience required
Job Location
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