Commercial Kitchen Equipment (CKE) Regional Service Manager

Huntington Beach, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $85,000.00 - $115,000.00

Work Schedule

Standard Hours

Benefits

Paid holidays

Dental Insurance

Health Insurance

401(k)

Paid training

Disability insurance

Paid Time Off

Opportunities for advancement

Vision Insurance

Life insurance

Job Description

Nextech is America’s leading HVAC/R service provider with over 30 years of industry experience and a reputation built on Quality, Value, and Integrity. With more than 2,000 team members nationwide, Nextech has cultivated strong and lasting partnerships with thousands of customers, setting itself apart as a premier destination for HVAC professionals. The company is widely recognized for its outstanding employee reviews on platforms like Indeed and Glassdoor, reflecting a positive workplace culture and commitment to employee development. Nextech continues to grow and innovate in the HVAC/R service industry, offering employees excellent opportunities for career advancement, extensive paid training, and a variety of benefits that support both their professional and personal lives.

This job opening is for the position of Commercial Kitchen Equipment Regional Service Manager, a leadership role within Nextech’s expanding Commercial Kitchen Equipment division. This full-time position offers a competitive salary ranging from $85,000 to $115,000 per year, reflecting the critical impact this role has on the company’s operational success and customer satisfaction. As a Regional Service Manager, you will be responsible for leading teams across multiple territories, developing and mentoring administrative and technical staff, overseeing service execution, and managing key client relationships. This position demands a strategic leader who thrives in a fast-paced environment and is dedicated to operational excellence and superior customer service.

In this role, you will helm the coordination and performance of multiple branches, driving best practices and sharing operational insights across the Commercial Kitchen Equipment division nationwide. You will manage Service Level Agreements, ensure proper authorization and emergency responses, and maintain accountability for labor and material cost management. You will also oversee warranty and payment processes while acting as an escalation point for complex service challenges. The role involves fostering a culture of continuous improvement and customer satisfaction, supporting technician growth, and collaborating with senior leadership to conduct performance evaluations and maintain effective communication. Nextech values professionalism, integrity, and a customer-first mindset, and this position embodies those qualities by promoting the company's image at every customer interaction and operational touchpoint.

At Nextech, you will benefit from a comprehensive package that includes paid training and educational reimbursement, top-tier health insurance options including a free employee-only plan, dental and vision coverage, supplemental insurance options, free life insurance, a competitive 401(k) retirement plan, generous paid time off and holidays, and additional employee discounts. This opportunity is perfect for experienced leaders in the HVAC or food service equipment industry who want to make a measurable impact and grow their careers in an environment that values development and excellence.

Job Requirements

Ability to work in an office environment
Continuously operate a computer and office equipment for extended periods up to 8 hours
Ability to alternate between sitting and standing throughout the day
Occasionally lift up to 15 pounds
Continuous use of vision, hearing, and speaking
Occasional walking, reaching, bending, kneeling, pushing, pulling, and crouching
Rare climbing as needed
Willingness and ability to travel up to 25 percent

Job Qualifications

Five or more years of field technical or equivalent business experience
Five or more years of HVAC or related service industry experience
One or more year of Food Service Equipment experience
Proven leadership experience with a strong track record of driving operational and financial results
Experience coaching and developing teams through active, hands-on leadership
Strong operational and technical knowledge to support technicians and customers
Demonstrated ability to manage financial performance, labor, and material costs
Exceptional written and verbal communication skills
Proficiency in Microsoft Office and Excel
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
High sense of urgency, problem-solving ability, and results-driven mindset
Associate’s or Bachelor’s degree preferred
Project Management or Capital Project Management experience highly preferred
Professionalism, discretion, and ability to build strong client relationships

Job Duties

Lead, recruit, and develop administrative teams and dispatch staff to build a high-performance regional operation
Train and mentor hot side and non-mechanical dispatchers and support teams to strengthen operational expertise
Oversee multi-territory Commercial Kitchen Equipment technician coordination to ensure seamless service execution
Drive best practices across branches and share operational insights to strengthen the division nationwide
Own and manage Key Authorized Service Agent relationships, ensuring expectations and service standards are met
Serve as primary liaison for Food Service Equipment-specific ASA partnerships and regional accounts
Ensure Service Level Agreements are understood, executed, and followed, including authorizations, project coordination, RMA follow-up, and emergency response
Maintain bottom-line accountability for assigned divisions, managing labor and material costs to achieve company goals and metrics
Oversee warranty one-offs and COD accounts to ensure timely payment and financial accuracy
Act as escalation point for callbacks and complex service challenges, resolving issues with urgency and professionalism
Support Assistant Service Manager development and champion technician growth through coaching and hands-on leadership
Conduct performance evaluations and annual reviews in collaboration with senior leadership
Review operational reports, communicate insights, and maintain a clear weekly activity schedule
Ensure efficient scheduling and system compliance across dispatch operations
Promote Nextech’s image, professionalism, and reputation in every customer interaction
Deliver consistently high levels of customer satisfaction while driving operational excellence