Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation Time
sick leave
Holiday pay
Job Description
Our Company is a leader in wholesale and retail distribution of beauty supplies. Founded with a purpose to provide customers access to high-quality professional beauty products coupled with exceptional customer service, our company has become a trusted name in the beauty industry. Our commitment to diversity, inclusivity, and self-expression fuels innovation and growth, creating an empowering and thriving environment for all employees. We value creativity, passion, and dedication in delivering excellence to our clients across the United States and Canada.
The Color & Curl Concierge / Colour & Curl Specialist is a pivotal role within our company that exemplifies mastery and expertise in all things related to hair color and curl texture. This position is designed for a professional who is passionate about the beauty industry and eager to drive business growth by leveraging technical, educational, social media, business, and sales skills. The role is centered around increasing customer retention and loyalty by building lasting relationships with professional beauty salons, barbers, spas, schools, and licensed cosmetologists. It also involves educating and consulting on color and curl/texture products and trends, both in-store and virtually, to ensure that our clients achieve their desired outcomes.
As a Color & Curl Concierge, you will be responsible for maximizing sales by introducing new products and concepts, using market analysis to enhance product penetration, and delivering outstanding customer service. This includes providing expert guidance on color and care, maintaining brand standards in merchandising and store atmosphere, and adapting sales strategies to stay competitive within the market. This position requires continuous learning through online guided training and certification courses to stay at the forefront of industry advancements.
This role demands excellent communication skills for upward and cross-functional communication with customers, associates, and vendors to ensure efficient sales progress and client satisfaction. You will be actively involved in resolving customer concerns promptly and professionally. Moreover, you will contribute to store operations by ensuring opening and closing procedures are correctly performed, including monetary transactions like bank deposits when required. Demonstrating company culture values and adhering to ethical standards is integral to this role.
Candidates for this position will enjoy working in a creative and passionate environment where beauty is celebrated in all its forms. The company supports employee growth through education, offers generous product discounts, free product samples, and the potential for medical, dental, vision, 401k, vacation, sick, and holiday benefits depending on hours worked. This opportunity is perfect for those committed to the beauty industry who desire professional growth and are ready to take on challenges within a supportive and thriving company.
The Color & Curl Concierge / Colour & Curl Specialist is a pivotal role within our company that exemplifies mastery and expertise in all things related to hair color and curl texture. This position is designed for a professional who is passionate about the beauty industry and eager to drive business growth by leveraging technical, educational, social media, business, and sales skills. The role is centered around increasing customer retention and loyalty by building lasting relationships with professional beauty salons, barbers, spas, schools, and licensed cosmetologists. It also involves educating and consulting on color and curl/texture products and trends, both in-store and virtually, to ensure that our clients achieve their desired outcomes.
As a Color & Curl Concierge, you will be responsible for maximizing sales by introducing new products and concepts, using market analysis to enhance product penetration, and delivering outstanding customer service. This includes providing expert guidance on color and care, maintaining brand standards in merchandising and store atmosphere, and adapting sales strategies to stay competitive within the market. This position requires continuous learning through online guided training and certification courses to stay at the forefront of industry advancements.
This role demands excellent communication skills for upward and cross-functional communication with customers, associates, and vendors to ensure efficient sales progress and client satisfaction. You will be actively involved in resolving customer concerns promptly and professionally. Moreover, you will contribute to store operations by ensuring opening and closing procedures are correctly performed, including monetary transactions like bank deposits when required. Demonstrating company culture values and adhering to ethical standards is integral to this role.
Candidates for this position will enjoy working in a creative and passionate environment where beauty is celebrated in all its forms. The company supports employee growth through education, offers generous product discounts, free product samples, and the potential for medical, dental, vision, 401k, vacation, sick, and holiday benefits depending on hours worked. This opportunity is perfect for those committed to the beauty industry who desire professional growth and are ready to take on challenges within a supportive and thriving company.
Job Requirements
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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