Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Flexible
Benefits
product discount
free sample products
Education and certification courses
growth opportunities
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid vacation
Paid sick leave
Paid holidays
Job Description
Sally Beauty Holdings is a leading specialty retailer and distributor of professional beauty products, catering to customers ranging from licensed beauty professionals to everyday consumers. The company is dedicated to delivering high-quality beauty solutions and fostering an environment that thrives on diversity, inclusivity, and self-expression. With a vast network of stores and an extensive product portfolio, Sally Beauty Holdings remains at the forefront of the beauty industry, providing expert advice, education, and the latest trends in hair and beauty to its clientele. The company values innovation, customer satisfaction, and employee growth, making it an exciting place to build a career in the beauty sector.
The role of Color & Curl Concierge / Colour & Curl Specialist at Sally Beauty Holdings is a critical position responsible for demonstrating expertise in hair color and curl/texture. This specialist acts as a steward to the industry while driving the color and curl business through a combination of technical knowledge, talent development, social media savvy, business acumen, and sales skills. The position involves creating strong customer relationships, increasing customer retention and loyalty, and expanding the brand's market share in hair color and curl products. The Color & Curl Concierge / Specialist will provide valuable consulting services to professional beauty salons, barbers, spas, beauty schools, and licensed cosmetologists. This role requires continuous education through online guided learning and certification courses to maintain the highest level of expertise.
The specialist’s duties include determining customer needs related to color and care, providing expert advice and product recommendations, resolving customer queries efficiently, and ensuring visually appealing and brand-compliant merchandising. They are expected to stay updated on industry trends, adapt sales techniques in response to competitive market changes, and maintain excellent communication across all teams and with vendors. The role also entails following store operational procedures, including opening and closing tasks and handling monetary transactions when necessary. The Color & Curl Concierge / Specialist embodies the company’s culture values and ethical standards.
Working at Sally Beauty Holdings offers an exciting, dynamic environment for professionals passionate about beauty. Employees enjoy generous product discounts, free samples, extensive product education, and ample opportunities for career advancement. Eligible employees can benefit from a comprehensive package that may include medical, dental, vision coverage, 401(k) plans, and paid vacation, sick, and holiday leave. This position demands reliable transportation, business acumen, strong communication skills, and the flexibility to work additional hours as needed. For licensed cosmetologists and sales professionals looking to deepen their expertise in color and curl products, this role presents an excellent opportunity to grow in an innovative and inclusive company.
The role of Color & Curl Concierge / Colour & Curl Specialist at Sally Beauty Holdings is a critical position responsible for demonstrating expertise in hair color and curl/texture. This specialist acts as a steward to the industry while driving the color and curl business through a combination of technical knowledge, talent development, social media savvy, business acumen, and sales skills. The position involves creating strong customer relationships, increasing customer retention and loyalty, and expanding the brand's market share in hair color and curl products. The Color & Curl Concierge / Specialist will provide valuable consulting services to professional beauty salons, barbers, spas, beauty schools, and licensed cosmetologists. This role requires continuous education through online guided learning and certification courses to maintain the highest level of expertise.
The specialist’s duties include determining customer needs related to color and care, providing expert advice and product recommendations, resolving customer queries efficiently, and ensuring visually appealing and brand-compliant merchandising. They are expected to stay updated on industry trends, adapt sales techniques in response to competitive market changes, and maintain excellent communication across all teams and with vendors. The role also entails following store operational procedures, including opening and closing tasks and handling monetary transactions when necessary. The Color & Curl Concierge / Specialist embodies the company’s culture values and ethical standards.
Working at Sally Beauty Holdings offers an exciting, dynamic environment for professionals passionate about beauty. Employees enjoy generous product discounts, free samples, extensive product education, and ample opportunities for career advancement. Eligible employees can benefit from a comprehensive package that may include medical, dental, vision coverage, 401(k) plans, and paid vacation, sick, and holiday leave. This position demands reliable transportation, business acumen, strong communication skills, and the flexibility to work additional hours as needed. For licensed cosmetologists and sales professionals looking to deepen their expertise in color and curl products, this role presents an excellent opportunity to grow in an innovative and inclusive company.
Job Requirements
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Reliable transportation to effectively service designated store and market
- Ability to travel to shows and/or sales meetings a minimum of 3 times a year
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- May be required to work in other stores and in field at times
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Qualifications
- One year retail or other sales-focused experience
- Licensed cosmetologist highly preferred in US and Canada
- Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- Strong knowledge of POS applications
- Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- Strong time management and organization skills and the ability to manage multiple projects at once
- Ability to present a professional image and interact positively with the public
- Strong written and verbal communication skills, at all levels within and outside the organization
- Must pass Color Certification Test within 60 days of hire to remain in position
Job Duties
- Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting personal sales techniques in response to the competitive market
- Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- Demonstrate the CosmoProf/BSG culture values and adhere to the company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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