Color & Curl Concierge - CosmoProf 66191

Lakeland, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.75

Work Schedule

Standard Hours

Flexible

Benefits

Medical

Dental

Vision

401k

vacation

sick leave

Holiday time

Job Description

Our company, a prominent leader in the wholesale and retail distribution of beauty supplies, stands as a dedicated provider of high-quality professional beauty products coupled with exceptional customer service. Renowned for fostering a diverse and inclusive workplace, we believe that beauty thrives in diversity and self-expression. This foundational belief fuels our continuous innovation and growth, creating an environment where every individual is welcomed and encouraged to thrive. As an employer, we are committed to equal opportunity and compliance with all federal laws regarding employment eligibility and workplace ethics.

We are currently seeking a passionate and knowledgeable Color & Curl Concierge / Colour & Curl Specialist to join our dynamic team. This vital role is designed for an industry steward who upholds our brand's dominance in all things color and curling technology. As the Color & Curl Concierge/Specialist, you will be instrumental in driving the color and curl business, providing expert consultations, and elevating client satisfaction through personalized service and education. You will be expected to demonstrate expertise in color and curl/texture, not only to meet but exceed customer expectations by offering tailored advice, building lasting client relationships, and increasing product market share.

Your role will also include utilizing market analysis to promote beauty products, introduce new concepts, and conduct in-depth product education both in store and virtually. Through extensive, ongoing education and certification courses provided online, you will stay at the forefront of emerging trends and technological advances in the industry. This continuous learning ensures you remain agile and responsive to market changes, empowering you to adapt sales techniques effectively within a competitive business environment.

The Color & Curl Concierge/Specialist is entrusted with maintaining a high standard of merchandising, product placement, and store presentation to align with brand guidelines and create an inviting atmosphere for all customers. Your responsibilities also extend to managing customer concerns efficiently and communicating across various departments to ensure sales progress and follow-up plans are effectively implemented.

Working at our company means joining a creative and passionate team dedicated to beauty. We offer generous product discounts and free samples, guided educational programs, and genuine opportunities for growth within the company. Additionally, we provide a comprehensive benefits package that may include medical, dental, vision coverage, 401k plans, vacation, sick leave, and holiday time, depending on your average hours worked. We foster a culture of creativity, collaboration, and personal development, making this role both rewarding and an exciting challenge for professionals eager to shape the future of beauty sales and consultation.

Job Requirements

One year retail or other sales-focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass color certification test within 60 days of hire to remain in position

Job Qualifications

One year retail or other sales-focused experience
Licensed cosmetologist highly preferred in US and Canada
Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills, at all levels within and outside the organization
Must pass color certification test within 60 days of hire to remain in position

Job Duties

Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
Demonstrate our company culture values and adhere to our company code of ethics and behavior