Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Flexible
Benefits
generous product discount
free sample products
Medical
Dental
Vision
401k
vacation
Sick Time
Holiday time
Job Description
Sally Beauty Holdings, a prominent leader in the professional beauty industry, is renowned for its commitment to empowering beauty professionals and enthusiasts alike. As a globally recognized retailer and distributor of professional beauty products, Sally Beauty Holdings continually strives to inspire creativity and self-expression through its extensive range of hair color, curl care, and beauty products. The company’s dedication to inclusivity and innovation places it at the forefront of the beauty industry, creating a welcoming environment where employees can thrive and grow professionally.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is a pivotal position that embodies the essence of the company's leadership in hair color and curl expertise. As a steward of the industry, the individual in this role demonstrates mastery in technical knowledge, talent development, social media engagement, business acumen, and selling skills. This position is designed to maximize sales and foster customer loyalty by delivering exceptional color and curl consultations, driving brand awareness, and expanding market share within professional salons, barbershops, spas, schools, and licensed cosmetologists. The role emphasizes education through online guided learning and certification courses, ensuring the Concierge / Specialist remains at the cutting edge of industry trends and product innovations.
The Color & Curl Concierge / Specialist actively engages with customers to assess their color and care needs, providing professional advice and tailored product recommendations to meet client demands. They take on a consultative approach, offering color and curl texture services both in-store and virtually, while maintaining high merchandising standards to create an inviting shopping atmosphere aligned with brand guidelines. Communication is key, as the role requires collaboration with internal teams, customers, and vendors, ensuring seamless sales progress and customer satisfaction. The position also involves operational responsibilities such as store opening and closing procedures, cash handling, and maintaining adherence to company ethics and culture values.
By joining Sally Beauty Holdings as a Color & Curl Concierge / Specialist, employees become part of a creative and passionate culture that values diversity, growth, and education. The company supports its team with generous product discounts, free samples, and opportunities for professional development through guided learning programs. Depending on average hours worked, employees may qualify for a range of benefits including medical, dental, vision coverage, 401k retirement plans, vacation, and sick leave. This role is ideal for individuals who possess strong retail experience, business insight, and a deep passion for hair color and curl care, coupled with excellent communication and organizational skills.
The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is a pivotal position that embodies the essence of the company's leadership in hair color and curl expertise. As a steward of the industry, the individual in this role demonstrates mastery in technical knowledge, talent development, social media engagement, business acumen, and selling skills. This position is designed to maximize sales and foster customer loyalty by delivering exceptional color and curl consultations, driving brand awareness, and expanding market share within professional salons, barbershops, spas, schools, and licensed cosmetologists. The role emphasizes education through online guided learning and certification courses, ensuring the Concierge / Specialist remains at the cutting edge of industry trends and product innovations.
The Color & Curl Concierge / Specialist actively engages with customers to assess their color and care needs, providing professional advice and tailored product recommendations to meet client demands. They take on a consultative approach, offering color and curl texture services both in-store and virtually, while maintaining high merchandising standards to create an inviting shopping atmosphere aligned with brand guidelines. Communication is key, as the role requires collaboration with internal teams, customers, and vendors, ensuring seamless sales progress and customer satisfaction. The position also involves operational responsibilities such as store opening and closing procedures, cash handling, and maintaining adherence to company ethics and culture values.
By joining Sally Beauty Holdings as a Color & Curl Concierge / Specialist, employees become part of a creative and passionate culture that values diversity, growth, and education. The company supports its team with generous product discounts, free samples, and opportunities for professional development through guided learning programs. Depending on average hours worked, employees may qualify for a range of benefits including medical, dental, vision coverage, 401k retirement plans, vacation, and sick leave. This role is ideal for individuals who possess strong retail experience, business insight, and a deep passion for hair color and curl care, coupled with excellent communication and organizational skills.
Job Requirements
- one year retail or other sales focused experience
- licensed cosmetologist highly preferred in US and Canada
- reliable transportation to effectively service designated store and market
- ability to travel to shows and/or sales meetings a minimum of 3 times a year
- strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- strong knowledge of POS applications
- comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
- may be required to work in other stores and in field at times
- strong time management and organization skills and the ability to manage multiple projects at once
- ability to present a professional image and interact positively with the public
- strong written and verbal communication skills, at all levels within and outside the organization
- must pass color certification test within 60 days of hire to remain in position
Job Qualifications
- one year retail or other sales focused experience
- licensed cosmetologist highly preferred in US and Canada
- strong business acumen and ability to read, interpret, and action on pertinent sales reporting
- working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
- strong knowledge of POS applications
- comprehensive knowledge of computers, ipads, mobile devices and social media platforms
- strong time management and organization skills and the ability to manage multiple projects at once
- ability to present a professional image and interact positively with the public
- strong written and verbal communication skills, at all levels within and outside the organization
- must pass color certification test within 60 days of hire to remain in position
Job Duties
- determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
- communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
- responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
- maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
- stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
- ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
- demonstrate our Cosmoprof/BSG culture values and adhere to our company code of ethics and behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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