COLOR & CURL CONCIERGE

Lakeland, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $17.50

Work Schedule

Flexible

Benefits

product discount

free sample products

Medical

Dental

Vision

401k

vacation

Sick Time

Holiday time

Job Description

Sally Beauty Holdings is a leading retailer and distributor in the beauty industry, specializing in professional beauty supplies and products that empower customers and professionals alike. With a commitment to diversity and inclusivity, Sally Beauty Holdings celebrates self-expression and innovation, fostering a welcoming and supportive environment for all employees and clients. Their extensive network serves beauty professionals, licensed cosmetologists, and consumers with premium beauty products and expert guidance, solidifying their position as an influential force in the beauty retail market. This is a company dedicated not only to retail excellence but also to cultivating talent and boosting customer satisfaction through education and personalized service.

The Color & Curl Concierge / Colour & Curl Specialist role at Sally Beauty Holdings is a crucial position that blends technical expertise with sales excellence and customer engagement. This role serves as a brand ambassador and specialist who champions the color and curl business segments. The individual in this position is responsible for increasing customer retention and loyalty by fostering lasting relationships and promoting brand awareness. A key aspect of the job involves using market analysis to strategically introduce new beauty products and concepts while providing expert level customer service and product education both in-store and virtually.

The position demands a deep knowledge of color and curl technology and trends, requiring employees to engage in comprehensive online guided learning and certification. The Color & Curl Concierge / Specialist supports professional beauty salons, barbers, spas, cosmetology schools, and licensed cosmetologists through dedicated consulting services. Daily responsibilities include advising customers on their color and care needs, managing merchandising and visual presentation standards, resolving customer issues with professionalism and timeliness, and collaborating cross-functionally to maintain sales progress and operational tasks.

Working at Sally Beauty Holdings means being part of a creative, passionate team that values education and personal growth. Employees benefit from generous product discounts, free sample products, and opportunities for career advancement. The company also offers potential eligibility for a range of benefits such as medical, dental, vision, 401k retirement plans, and paid time off depending on hours worked. The successful candidate will find themselves in a dynamic, trend-forward environment where they can develop highly specialized skills and contribute to a leading beauty brand's ongoing success.

Job Requirements

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Reliable transportation to effectively service designated store and market
Ability to travel to shows and/or sales meetings a minimum of 3 times a year
Strong business acumen and ability to read, interpret, and action pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
May be required to work in other stores and in field at times
Strong time management and organization skills and the ability to manage multiple projects at once
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Qualifications

One year retail or other sales focused experience
Licensed cosmetologist highly preferred in US and Canada
Strong business acumen and ability to read, interpret, and action pertinent sales reporting
Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
Strong knowledge of POS applications
Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
Strong time management and organization skills
Ability to present a professional image and interact positively with the public
Strong written and verbal communication skills at all levels within and outside the organization
Must pass Color Certification Test within 60 days of hire to remain in position

Job Duties

Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting personal sales techniques in response to the competitive market
Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
Demonstrate CosmoProf/BSG culture values and adhere to company code of ethics and behavior