Coffee Shop General Manager

Trail Town Coffee is a vibrant and community-focused coffee shop located in the heart of Downtown Chattanooga. Known for its welcoming atmosphere and dedication to quality, Trail Town Coffee has become a favorite spot for locals and visitors alike who appreciate expertly crafted coffee and a comfortable space to gather. As a prominent establishment in the area, the shop prides itself not only on its exceptional beverages but also on creating a warm and inclusive environment where customers can relax, socialize, and enjoy the culture of coffee. The team at Trail Town Coffee is passionate about both the art of coffee making and providing outstanding customer service, making it a unique and cherished destination in Chattanooga’s coffee scene.

We are currently seeking a dynamic and passionate individual to join our team as the Coffee Shop General Manager. This full-time position offers a competitive salary range of $40,000 to $45,000, not including tips, and includes attractive benefits such as health insurance with a 50/50 cost split, a PTO program, employee discounts, and a complimentary gym membership to High Point Climbing And Fitness. The role is designed for someone who thrives in a fast-paced environment and has a genuine love for coffee and leadership.

As the Coffee Shop General Manager, you will play a pivotal role in overseeing all aspects of Trail Town Coffee's daily operations. Your responsibilities will extend beyond management duties to include hands-on participation as a barista and engagement with front and back-of-house activities. This multifaceted role demands a balance of leadership, operational expertise, and customer-centric focus.

You will manage and support a team of baristas, leading by example to ensure every customer enjoys exceptional service and high-quality coffee. Your managerial duties include scheduling, payroll, inventory management, maintaining cleanliness, and ensuring the coffee shop meets company policies and standards. Collaboration with the wider management team to drive sales and achieve financial goals is a key component of your role.

On the barista side, you will prepare and serve a variety of coffee beverages and food items with a commitment to consistency and excellence. Maintaining an organized and clean workspace and engaging meaningfully with customers to enhance their experience also falls under your purview.

Additionally, you will oversee back-of-house operations such as managing inventory deliveries, monitoring equipment, and developing seasonal menus and new products that keep the offerings fresh and exciting. Front-of-house duties include greeting customers warmly, creating an inviting atmosphere, assisting with menu selections, and handling customer inquiries and concerns swiftly to maintain satisfaction.

A unique aspect of this role involves the ability or willingness to sell rock climbing gear, including shoes, harnesses, and hardware. This adds an exciting dimension to the position, integrating the retail of climbing equipment with the coffee shop environment, appealing to enthusiasts and strengthening community ties.

This position is ideal for someone who is not only enthusiastic about coffee and customer service but also eager to grow with a company that values career development and community engagement. If you are a motivated leader with a passion for coffee and a willingness to learn about rock climbing gear sales, Trail Town Coffee invites you to apply and join our team where you can truly make an impact.