Coffee Shop Barista

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.50 - $16.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

Retirement Plan

Career development opportunities

Job Description

Hy-Vee is a respected and employee-focused supermarket chain known for its commitment to customer service and community engagement. With stores located primarily in the Midwest, Hy-Vee prides itself on providing a welcoming and helpful shopping experience, emphasizing the strength and dedication of its workforce. The company promises "a helpful smile in every aisle," reflecting its core belief that happy, engaged employees deliver superior service to customers. Hy-Vee fosters a positive work environment that values professionalism, growth mindset, teamwork, and customer focus, making it an ideal employer for individuals seeking rewarding retail and customer service careers.

The role of Barista within Hy-Vee's Coffee Shop department is crucial to maintaining the store’s elevated customer experience. This position is an entry-level, non-exempt role responsible for preparing and serving coffee and specialty beverages while ensuring a clean, organized, and safe work environment. The Barista acts as a friendly face for customers, delivering prompt and courteous service, handling food safely, and maintaining product freshness. The role supports the store’s promise of providing attentive and personalized service by greeting customers warmly, learning their names, and assisting them with product needs. Through teamwork and adherence to company policies, the Barista helps create a memorable coffee experience that encourages repeat visitation and customer loyalty.

As part of daily duties, the Barista manages food preparation and replenishment based on production needs, reviews product quality, operates the department register, and maintains cleanliness behind the counter. The Barista also assists customers both in person and by telephone, taking and accurately filling orders. Secondary responsibilities include ordering supplies, pricing products, and supporting other store departments as needed. The position requires physical stamina to perform medium work involving lifting, standing, and repetitive tasks. Attention to detail, the ability to follow instructions, and strong interpersonal skills are essential to success in this fast-paced, customer-centric position.

Hy-Vee’s Coffee Shop Baristas are vital ambassadors of the brand, consistently embodying professionalism and a results-oriented approach while enhancing the shopping experience through friendly, attentive customer service. Employment is contingent upon successful completion of a pre-employment drug screen, underscoring Hy-Vee’s commitment to workplace safety and integrity. This role offers a great opportunity for those seeking part-time or flexible work in a retail environment that values its employees’ contributions and offers room for growth.

Job Requirements

Less than high school or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information
Ability to request supplies orally or in writing
Must be able to physically perform medium work involving exertion of up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly
Must have clarity of vision at distances between 20 inches and 20 feet with or without correction
Must have color vision, depth perception, and field of vision
Must be able to perform physical activities including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions
Must adhere to company policies and individual store guidelines
Employment contingent upon successful completion of pre-employment drug screen

Job Qualifications

Less than high school or equivalent experience
Six months or less of similar or related work experience
Ability to carry out detailed but uninvolved written or verbal instructions
Ability to do simple addition and subtraction
Ability to understand and follow verbal or demonstrated instructions
Ability to write identifying information
Ability to request supplies orally or in writing

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
Makes an effort to learn customers' names and to address them by name whenever possible
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
Takes customer orders at the counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and develops or follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
Checks in product, puts product away, and may review invoices
Runs the department registers and receives payment, makes change, etc., where applicable
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time