Coffee Lead

Hy-Vee is a respected and well-established supermarket chain that values its employees as the core strength of the organization. The company is committed to providing excellent customer service, emphasizing a friendly and supportive work environment where every team member plays a critical role. Known for its strong customer-first philosophy, Hy-Vee promises "a helpful smile in every aisle," reflecting its dedication to creating positive shopping experiences. This commitment is nurtured through a workplace culture focused on engagement, collaboration, and continual growth, supporting both customers and employees alike.

The available position is for a Coffee Lead in the Coffee Shop department, a vital role in maintaining the department's high standards for product quality, freshness, and innovative offerings at competitive prices. This is a non-exempt position within a dynamic team environment, where customer satisfaction and employee cooperation are top priorities. The Coffee Lead works closely under the Coffee Shop Department Manager and other senior management overseeing store operations, perishables, food services, and wellness sectors.

The primary function of the Coffee Lead is to ensure that customers receive prompt, friendly, and efficient service. This includes greeting customers warmly, answering their requests, taking orders, and providing information about products. The role demands a customer-focused attitude, with efforts to learn customer names and personalize service. Additionally, the Coffee Lead supervises Coffee Shop Baristas, manages inventory by checking in and storing products, maintaining cleanliness and safety standards, and assisting in food preparation and replenishment.

Core competencies necessary for success in this role include a growth mindset, professionalism, results orientation, and strong partnership skills. The role requires the ability to solve practical problems, perform arithmetic calculations, handle food safely, and complete diverse tasks in a fast-paced, team-oriented setting. Emphasis is put on teamwork, with responsibilities ranging from light supervisory duties such as assigning and reviewing work of direct reports, to working alongside co-workers to achieve customer satisfaction.

Physical demands involve occasional lifting of up to 50 pounds and the ability to perform activities such as climbing, balancing, stooping, reaching, and standing for extended periods. Work conditions may include exposure to a cool environment, noise, vibrations, and cleaning chemicals, requiring adherence to safety standards and personal hygiene policies.

Hy-Vee is looking for a highly motivated individual ready to join their team and contribute to maintaining their high standards and excellent customer service within the Coffee Shop. Employment is contingent upon passing a pre-employment drug screen. If you have a passion for service, leadership, and quality, Hy-Vee invites you to apply for the Coffee Lead position and help continue their tradition of outstanding service and community commitment.