Coffee Cafe - Supervisor

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

team environment

Job Description

Hotel Maya Long Beach is a prestigious hospitality establishment known for its contemporary design and vibrant coastal atmosphere. Located in Long Beach, California, this hotel offers guests a unique blend of urban sophistication and beachside relaxation, catering to travelers seeking both comfort and style. The hotel features a range of amenities including luxurious accommodations, diverse dining options, and event spaces designed to accommodate conferences, weddings, and social gatherings. As part of a well-established hotel that prides itself on exceptional guest service and operational excellence, Hotel Maya continuously strives to create memorable experiences through its dedicated staff and innovative approaches to hospitality.

The Coffee Cafe Supervisor role at Hotel Maya Long Beach is a vital leadership position within the hotel's high-volume restaurant environment. This role is responsible for overseeing the daily operations of the coffee cafe, ensuring that every beverage served meets exacting standards of quality and consistency. As the lead barista and working supervisor, the incumbent acts as the subject matter expert on espresso and coffee beverage preparation, providing technical knowledge and hands-on leadership to the cafe team. The Coffee Cafe Supervisor not only directs service execution but also delivers training and mentorship to baristas, fostering a culture of excellence in both product and guest experience.

This position requires a strong balance between operational management and front-line service leadership. The Coffee Cafe Supervisor is tasked with maintaining recipe standards, managing coffee equipment upkeep, and optimizing service efficiency to support the broader goals of the cafe and the hotel restaurant. Collaborative coordination with other hotel departments, including event management for larger party reservations, further underscores the multifaceted nature of the job. Operating under union agreements, the role demands a professional approach to team management, guest interaction, and operational compliance.

Ideal candidates will have at least two years of experience in a supervisory barista position, demonstrating advanced skills in coffee preparation and team leadership within a fast-paced hospitality environment. Excellent communication skills and a keen attention to detail are essential for ensuring that the coffee cafe consistently delivers an elevated guest experience. This role offers the opportunity to be part of a dynamic team in a vibrant hospitality setting, contributing directly to both guest satisfaction and operational success at Hotel Maya Long Beach.

Job Requirements

Minimum two years of experience as a lead barista in a supervisory role
strong understanding of coffee preparation and beverage recipes
leadership skills with the ability to lead and motivate a team
excellent verbal and written communication skills
strong attention to detail to ensure product quality and adhere to standards

Job Qualifications

Minimum two years of experience as a lead barista in a supervisory role
strong understanding of coffee preparation and beverage recipes
leadership skills with the ability to lead and motivate a team
excellent verbal and written communication skills
strong attention to detail to ensure product quality
ability to manage conflicts and create a positive work environment
experience in training and mentoring staff
knowledge of coffee equipment maintenance and operation
ability to work in a fast-paced, high-volume environment
customer service orientation

Job Duties

Oversee daily coffee cafe operations with a focus on espresso quality, beverage consistency, and service efficiency
serve as the technical expert in espresso preparation including dialing in grinders, extraction standards, and beverage execution
maintain and uphold recipe standards for all coffee and specialty beverages
ensure proper maintenance, cleanliness, and operation of all coffee equipment
provide hands-on training and ongoing coaching to baristas on coffee preparation and service standards
support onboarding and development of new cafe team members
reinforce speed, quality, and consistency standards during service
lead by example in a fast-paced, high-volume service environment
deliver friendly, attentive, and efficient guest service in the coffee cafe
resolve guest service issues with professionalism and urgency
create a welcoming and high-quality cafe experience consistent with hotel standards
support cafe sales performance, cost control, and waste reduction efforts
assist with inventory monitoring and ordering of coffee-related products
coordinate with management on cafe staffing needs and service flow
support reservations and coordination for larger parties as needed