Job Overview

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Employment Type

Part-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Employee Discounts
Training and development opportunities

Job Description

The Ritz-Carlton, located at 181 Peachtree St NE, Atlanta, Georgia, is a prestigious luxury hotel brand under Marriott International renowned worldwide for exceptional hospitality and memorable guest experiences. With more than 100 award-winning properties globally, The Ritz-Carlton prides itself on delivering the highest standards in guest care and luxury accommodation. The company's culture emphasizes diversity, inclusion, and personal growth, creating a welcoming environment for employees from all backgrounds while promoting continuous professional development. The brand is recognized for its strong commitment to service excellence, its unique Gold Standards, and its philosophy of empowering employees to deliver thoughtful, compassionate, and creative service to every guest every day.

This part-time, non-management position is an excellent opportunity for individuals interested in starting a career in the food and beverage industry within a luxury hospitality setting. Based at the Atlanta Marriott Ritz-Carlton property, the role centers around delivering the brand's iconic Gold Standards through a variety of operational and guest service tasks. It involves opening and closing duties such as setting up and stocking work areas, cleaning equipment and workspaces, and ensuring security by locking doors at shift end. Successful candidates will operate cash registers, process customer orders using the MICROS system, prepare food and beverage items including coffee, and maintain cleanliness throughout the coffee cart and dining areas.

The position demands close attention to detail, a keen understanding of safety and security protocols, and excellent guest interaction skills. Employees are expected to uphold impeccable personal appearance standards and confidentiality procedures, assist guests including those with disabilities, and foster positive teamwork dynamics. Physical aspects of the role include the ability to stand or walk for long periods, handle light lifting, and navigate confined spaces or stairs. The organization provides a supportive and inclusive work environment where employees can thrive and develop valuable hospitality skills. This position does not require prior related experience or supervisory background, making it suitable for high school graduates or those with a GED looking to gain entry into Marriott's luxury hotel service operations. Joining The Ritz-Carlton team means becoming part of a global family dedicated to service excellence and continuous improvement, promising a rewarding career path in luxury hospitality.

Job Requirements

  • High school diploma or GED equivalent
  • no prior related work experience necessary
  • no previous supervisory experience necessary
  • ability to stand and walk for extended periods
  • ability to lift and carry up to 25 pounds
  • ability to manipulate objects requiring fine motor skills
  • ability to move through confined spaces and stairs
  • availability to work part-time schedule
  • willingness to follow company policies and safety procedures

Job Qualifications

  • High school diploma or GED equivalent
  • no related work experience required
  • no supervisory experience required
  • ability to operate MICROS system
  • strong customer service and communication skills
  • ability to perform physical tasks required by the role
  • ability to work well in a team environment
  • commitment to uphold company standards and safety protocols

Job Duties

  • Complete opening and closing duties including setting up supplies and tools
  • clean equipment and work areas
  • lock doors at shift end
  • set up and stock work areas
  • input orders into cash register system
  • collect payments from customers
  • take and record orders in MICROS system
  • prepare food and coffee beverages
  • ensure appliances like coffee makers are turned on and off appropriately
  • bus coffee cart areas and tables
  • clean dishes, utensils, tables and equipment throughout the day
  • obtain change required for business level
  • count bank at end of shift
  • complete designated cashier reports
  • resolve discrepancies
  • drop off receipts and secure bank
  • follow company safety and security policies
  • report accidents and unsafe conditions
  • complete safety trainings
  • maintain clean and professional appearance
  • protect company assets and confidential information
  • welcome and acknowledge guests per company standards
  • anticipate and address guest service needs
  • assist guests with disabilities
  • thank guests genuinely
  • communicate clearly and professionally
  • develop positive working relationships among team
  • support team goals
  • ensure quality standards adherence
  • visually inspect tools and equipment
  • perform physical duties such as standing, walking, moving, lifting (up to 25 pounds), reaching, bending, and stooping
  • perform other reasonable duties as assigned by supervisors

Job Criteria

Experience

No experience required


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