Coconut Grove #18 Host

Flanigan's is a well-established restaurant chain renowned for its warm, welcoming atmosphere and high-quality customer service. Known for combining a lively ambiance with exceptional hospitality, Flanigan's has become a favorite dining destination for families, friends, and individuals seeking great food and a memorable experience. Each location prides itself on creating a friendly environment where guests feel valued from the moment they walk in until they leave. As a company, Flanigan's emphasizes a team-oriented culture where every staff member plays a significant role in shaping the overall guest experience. Employees are encouraged to bring their best selves to work, contributing to a positive, energetic, and customer-first environment. With a commitment to quality and service, Flanigan's continues to grow and maintain a stellar reputation in the competitive restaurant industry.

The role of Host/Hostess at Flanigan's is pivotal in setting the tone for guests' experiences. You are the first smiling face our guests see every time they enter a Flanigan's and likely the last as they leave. This position is essential for creating a welcoming atmosphere and ensuring smooth operations in the front-of-house area. As a Host/Hostess, you greet guests warmly and courteously, implementing Flanigan's signature "Smile Talk" approach, which helps to make guests feel at home from the outset. Your responsibilities include managing the flow of seating by efficiently handling the waitlist, escorting guests to their tables promptly, and maintaining a clean, organized foyer and hostess station.

Your attention to detail extends beyond greeting and seating; you ensure menus are restocked and clean, restrooms are maintained to a high standard, and the overall entrance area is free of debris. You are also the primary point of contact on the phone, answering calls quickly and directing guests' inquiries appropriately. Communication is key, as you relay any guest concerns to the manager on duty to ensure a seamless experience. Additional duties include performing shift changes, opening and closing tasks, and assigned side work aimed at maintaining smooth operations and guest satisfaction.

This role is ideal for individuals who enjoy interacting with people, thrive in a fast-paced environment, and take pride in upholding high standards of hospitality. Flanigan's offers a friendly and supportive workplace where your contributions directly impact the guests' enjoyment and the restaurant's success. The position involves physically active tasks such as standing, bending, and lifting, making it suitable for those who are physically capable and enjoy being on their feet. Joining Flanigan's means becoming part of a community that values its employees and rewards dedication with excellent benefits and opportunities for growth.